Subject: Re: 200298506 // MISSING PART
From: Christian Mendoza <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mamdouh Younes <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, "inventory.fc" <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Wed, 1 Jul 2020 17:05:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mohit,

If we will place a new order, how can we make sure that we will not be
sending bundle? @Ekta Jesswani <[email-masked]> @Amir Julkarnain
<[email-masked]> please confirm

Thank you and Best Regards,

On Tue, Jun 30, 2020 at 9:57 AM Mohit Caleb <[email-masked]> wrote:

> Hello Christian,
>
> We've had a similar case earlier as the Bundle is not moving completely to
> LFS from N.S
> @Ekta Jesswani <[email-masked]>  - The item was not packed as we only
> got a single stroller in LFS, to assist the customer we need to create new
> sales order & resolve the issue with tech at our end.
>
> Thanks & Regards
> ᐧ
>
> On Tue, Jun 30, 2020 at 3:49 AM Christian Mendoza <[email-masked]>
> wrote:
>
>> Hi,
>>
>> Customer will return the item if we did not give him resolution within 48
>> hours.
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Tue, Jun 30, 2020 at 3:28 AM Christian Mendoza <
>> [email-masked]> wrote:
>>
>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>> <[email-masked]> can I have your assistance with this?
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>> On Mon, Jun 29, 2020 at 4:04 AM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update here? Customer is very furious and wants a
>>>> resolution ASAP.
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>>
>>>> On Thu, Jun 25, 2020 at 4:43 PM Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mohammad,
>>>>>
>>>>> Any update on this?
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 9:20 AM Christian Mendoza <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this? customer is looking for the item as
>>>>>> they need it ASAP.
>>>>>>
>>>>>> Thank you and Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 18, 2020 at 8:20 AM Mohammad Abdul Naser <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> Please be informed that the same issue was addressed in the previous
>>>>>>> case *"Re: Missing Item - 600856799// SKU:
>>>>>>> BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5". *)As the SKU showing as
>>>>>>> a bundle in Netsuite but in LFS it's showing as a single item.
>>>>>>>
>>>>>>> Need to solve this system issue in order to avoid any future cases
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 8:58 AM Syed Yakoob <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +inventory.fc <[email-masked]> +Mohammad Abdul Naser
>>>>>>>> <[email-masked]>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Wed, 17 Jun 2020 at 08:51, Christian Mendoza <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> The customer received the below item with a missing quantity of
>>>>>>>>> the stroller.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 200298506_1 BNDL-MZ-TWIN-BB2-AWL-BB2-AWL-BB2-AWL-BB5
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1143457> Bumble
>>>>>>>>> & Bird - Robin Separable Twin Travel Stroller - Black
>>>>>>>>>
>>>>>>>>> Thank you and Best Regards,
>>>>>>>>> Hi Tea
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>
> --
>
>