Subject: Re: ITEMS on Cancelled Orders sent to Customer 700244927- 700244901 and 700244902
From: Sara Ahmed <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 1 Jul 2020 16:54:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Michaela,

We have identified an issue causing this that has happened in the past 24
hours.

Root cause is being resolved and a list of all related open orders were
sent to outbound team to be stopped.

Thanks

On Wed, 1 Jul 2020 at 16:51, Michaela Manibo <[email-masked]>
wrote:

> Team,
>
> email address:
> [email-masked]
>
> Please check as the items on the cancelled orders are shipped out to the
> customer .
>
>
> customer only ordered 1 but received 3 , two coming from the cancelled
> orders
> also the nescafe showed cancelled in magento but was delivered to the
> customer - 700244901
>
>
> 700244901_1 NES-12190644
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=494110> Nescafe
> Dolce Gusto - Cafe Au Lait Coffee Capsules - 16 Cap 1 0 0 1 1 1 1 1
> Custom 32.22 32.22 VAT_AE:S-AE 5.0% Available Qty     1.61 33.83     Mumzworld
> - New FC        Average Cost 5944360 23.00 9.22 28.6158%       NESCAFE
> Dolce Gusto 0.3   363540     Inventory Item
> /n/e/nes-12190644-nescafe-dolce-gusto-cafe-au-lait-coffee-capsules-16-capsules-1525067728.jpg
> <https://3651277.app.netsuite.com/n/e/nes-12190644-nescafe-dolce-gusto-cafe-au-lait-coffee-capsules-16-capsules-1525067728.jpg>
> http://www.mumzworld.com/media/catalog/product/n/e/nes-12190644-nescafe-dolce-gusto-cafe-au-lait-coffee-capsules-16-capsules-1525067728.jpg
> NES-12190644     Nescafe Dolce Gusto - Cafe Au Lait Coffee Capsules - 16
> Capsules             32.22 28.62% STOCK 23.00 1.6100 1.0000 0.0000 0.0000
> Yes 5-7 days               29-Jun-2020 4:25:36 PM 0 22.9975
> 5944360 0 History
> 2         700244901_1 NES-12161591
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=494106> Nescafe
> Dolce Gusto - Grande Intenso Coffee - 16 Capsules
>
> ICE-ICE100360
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=889547> ICE
> London - Unicorn Pom Pom
>
> Please check as the customer needs an explanation on this.
>
> @Sagar Khawani <[email-masked]> please assist on the payment
> confirmation.
>
> thanks
>
>
>

-- 

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE