Subject: Re: RETURNS - STATUS
From: Mohamed Magdy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 16:19:02 +0400
List-Id: <ccteam.mumzworld.com>

No it should be deleted and a new one to be created.

Thanks

On Wed, Jul 1, 2020 at 12:46 PM Alina D'Souza <[email-masked]> wrote:

> @Mohamed Magdy <[email-masked]>
>
> Please advise if the collection has been cancelled as no response, should
> we copy the data again on the tracker for a collection?
>
> - On doing this the collection is made
> - However, the CRA is closed by Sagar
> - Resulting in close CRA once received and Denmark cannot update the CRA.
>
> Please could you advise a process on reattempts?
>
> Or should we delete the old entry and create another entry for collection
>
> Regards,
> Alina
>
> On Wed, Jul 1, 2020 at 12:43 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> Did you check the sheet the changes have been made By Naib
>>
>> PLEASE CHECK THE SCREENSHOTS BELOW
>>
>>
>> Regards,
>> Alina
>>
>> On Wed, Jul 1, 2020 at 12:33 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Hello Alina
>>>
>>>
>>> Because we have more CRA updated wrong by your side.
>>>
>>> Ex ( You Cerate CRA for order 123 and you but the CRA on another order
>>> 456 ) so LM and Returns team update the CRA to proceed with the correct
>>> items,
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Wed, Jul 1, 2020 at 12:17 PM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> +Eugene Mugisa <[email-masked]> ..Please advise?
>>>>
>>>> On Wed, Jul 1, 2020 at 12:08 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Magdy,
>>>>>
>>>>> The data has been changed and replaced most of the CRAs resulting in
>>>>> the wrong information
>>>>>
>>>>> The Entire data for 23rd to 26th Has been changed by a single cell
>>>>>
>>>>>
>>>>> Also please advise if the collection has been cancelled as no
>>>>> response, should we copy the data again on the tracker for a collection?
>>>>>
>>>>> - On doing this the collection is made
>>>>> - However, the CRA is closed by Sagar
>>>>> - Resulting in close CRA once received and Denmark cannot update the
>>>>> CRA.
>>>>>
>>>>> Please could you advise a process on reattempts?
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 1, 2020 at 10:01 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Alina,
>>>>>>
>>>>>> Please note that since the CRA is processed you need to proceed with
>>>>>> the same.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>> On Wed, Jul 1, 2020 at 9:57 AM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Magdy / Asad,
>>>>>>>
>>>>>>> Most of the CRA is showing Refunded even the ones for Warranty.
>>>>>>> Please confirm any CRA in Refunded State should I proceed with the GIft
>>>>>>> certificate
>>>>>>>
>>>>>>> These 2 orders were high Value and we had to repair and Reship. Have
>>>>>>> asked Denmark to Ship the replacement however due to REFUNDED Status we end
>>>>>>> up issuing a GC
>>>>>>>
>>>>>>> 1) Oder# 600697379 - since Feb
>>>>>>> CRA- Refunded in June
>>>>>>> Whereas the item should have been repaired and shipped.
>>>>>>>
>>>>>>>
>>>>>>> 2) Order# 600776834  - VAlue 1,045.00
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>

--