Subject: Re: PLS DELETE IN LFS - 600867460// sku: TC-BA313842
From: Mary Anne Agapito <[email-masked]>
To: Edwin Thomas <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 1 Jul 2020 15:28:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Edwin,

Apologies, please disregard the previous email. I was under the impression
that it will be automatically closed once deleted from LFS, it seems not.

It's already been closed. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jul 1, 2020 at 3:19 PM Edwin Thomas <[email-masked]> wrote:

> Hi Mary,
>
>               I could not see any close requests initiated from the
> Netsuite side . If the order is deleted in LFS you can cancel the order or
> if cancel and refund you can do that right ? What is the confusion ,  Could
> you please clarify what happened here?
>
> On Wed, Jul 1, 2020 at 2:57 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mohit,
>>
>> Appreciate your response.
>>
>> @Edwin Thomas <[email-masked]>  - Mohit already deleted the SKU but
>> it is still showing PACKED. Please clear it totally so the refund will
>> be processed.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 1, 2020 at 2:51 PM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Mary,
>>>
>>>
>>> Done
>>> ᐧ
>>>
>>> On Wed, Jul 1, 2020 at 2:24 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> The subject SKU is in part picked, thus it has been canceled. However,
>>>> the finance team is unable to process the refund as it is showing PACKED.
>>>>
>>>>
>>>> Please delete in LFS, the customer keeps on following up her refund and
>>>> very upset about the delay.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>