Subject: Re: PLS DELETE IN LFS - 600867460// sku: TC-BA313842
From: Edwin Thomas <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Wed, 1 Jul 2020 15:19:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mary,

              I could not see any close requests initiated from the
Netsuite side . If the order is deleted in LFS you can cancel the order or
if cancel and refund you can do that right ? What is the confusion ,  Could
you please clarify what happened here?

On Wed, Jul 1, 2020 at 2:57 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mohit,
>
> Appreciate your response.
>
> @Edwin Thomas <[email-masked]>  - Mohit already deleted the SKU but
> it is still showing PACKED. Please clear it totally so the refund will
> be processed.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 1, 2020 at 2:51 PM Mohit Caleb <[email-masked]> wrote:
>
>> Hello Mary,
>>
>>
>> Done
>> ᐧ
>>
>> On Wed, Jul 1, 2020 at 2:24 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The subject SKU is in part picked, thus it has been canceled. However,
>>> the finance team is unable to process the refund as it is showing PACKED.
>>>
>>>
>>> Please delete in LFS, the customer keeps on following up her refund and
>>> very upset about the delay.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>

-- 
Regards,
Edwin Thomas
Netsuite Developer