Subject: Re: SO #100113121_2 // MD-912733
From: Samiya Sheikh <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mylyn Vega <[email-masked]>, customer care <[email-masked]>
Date: Wed, 1 Jul 2020 12:48:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

   Kindly note the attached invoice and the serial no.

The Item doesn't work at all- no power.

Regards

On Mon, Jun 29, 2020 at 3:24 PM Jeno Serenio <[email-masked]> wrote:

> Dear Yaseen,
>
>
>
> Good afternoon.
>
>
>
> We are sorry to hear this issue.
>
>
>
> Grateful if you could send me the below details:
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>
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> 1. Copy of your customer receipt.
>
> 2. Serial and batch number of the Babycook – you may find it under the
> machine’s base. See picture below encircled in red.
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>
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> 3. Video of the issues your customer are experiencing.
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> We look forward to hearing from you.
>
>
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> Wishing you good day.
>
>
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> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
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>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
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>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
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> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
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>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 29, 2020 12:44 PM
> *To:* Mylyn Vega <[email-masked]>; Priya Ramasamy <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* SO #100113121_2 // MD-912733
>
>
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> Hi Team,
>
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> Hope you are doing well
>
>
>
> Please note that the customer purchased the below product on 29.02.2020
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>
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> *Beaba - Babycook Neo Food Processor - Eucalyptus* // *MD-912733*
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>
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> The product stopped working today and the customer located in KSA
>
>
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> Kindly check and advise if the warranty covers the product
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>