Subject: Re: RETURNS - STATUS
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 12:46:13 +0400
List-Id: <ccteam.mumzworld.com>

@Mohamed Magdy <[email-masked]>

Please advise if the collection has been cancelled as no response, should
we copy the data again on the tracker for a collection?

- On doing this the collection is made
- However, the CRA is closed by Sagar
- Resulting in close CRA once received and Denmark cannot update the CRA.

Please could you advise a process on reattempts?

Or should we delete the old entry and create another entry for collection

Regards,
Alina

On Wed, Jul 1, 2020 at 12:43 PM Alina D'Souza <[email-masked]> wrote:

> Hi Mostafa,
>
> Did you check the sheet the changes have been made By Naib
>
> PLEASE CHECK THE SCREENSHOTS BELOW
>
>
> Regards,
> Alina
>
> On Wed, Jul 1, 2020 at 12:33 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Alina
>>
>>
>> Because we have more CRA updated wrong by your side.
>>
>> Ex ( You Cerate CRA for order 123 and you but the CRA on another order
>> 456 ) so LM and Returns team update the CRA to proceed with the correct
>> items,
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Wed, Jul 1, 2020 at 12:17 PM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> +Eugene Mugisa <[email-masked]> ..Please advise?
>>>
>>> On Wed, Jul 1, 2020 at 12:08 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Magdy,
>>>>
>>>> The data has been changed and replaced most of the CRAs resulting in
>>>> the wrong information
>>>>
>>>> The Entire data for 23rd to 26th Has been changed by a single cell
>>>>
>>>>
>>>> Also please advise if the collection has been cancelled as no response,
>>>> should we copy the data again on the tracker for a collection?
>>>>
>>>> - On doing this the collection is made
>>>> - However, the CRA is closed by Sagar
>>>> - Resulting in close CRA once received and Denmark cannot update the
>>>> CRA.
>>>>
>>>> Please could you advise a process on reattempts?
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Wed, Jul 1, 2020 at 10:01 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Alina,
>>>>>
>>>>> Please note that since the CRA is processed you need to proceed with
>>>>> the same.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, Jul 1, 2020 at 9:57 AM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Magdy / Asad,
>>>>>>
>>>>>> Most of the CRA is showing Refunded even the ones for Warranty.
>>>>>> Please confirm any CRA in Refunded State should I proceed with the GIft
>>>>>> certificate
>>>>>>
>>>>>> These 2 orders were high Value and we had to repair and Reship. Have
>>>>>> asked Denmark to Ship the replacement however due to REFUNDED Status we end
>>>>>> up issuing a GC
>>>>>>
>>>>>> 1) Oder# 600697379 - since Feb
>>>>>> CRA- Refunded in June
>>>>>> Whereas the item should have been repaired and shipped.
>>>>>>
>>>>>>
>>>>>> 2) Order# 600776834  - VAlue 1,045.00
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>