Subject: Re: order# 600891213 COLLECTION CRA_AR_RE12884
From: Mostafa saad <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Wed, 1 Jul 2020 12:38:14 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina

I will collect the item today from the customer.

Regards
Mostafa Saad

On Tue, Jun 30, 2020 at 5:23 PM Alina D'Souza <[email-masked]> wrote:

> @Mostafa saad <[email-masked]>
>
> 600891213   CRA_AR_RE12884
>
> Do you have access to NS?
>
> Regards,
> Alina
>
>
>
> On Tue, Jun 30, 2020 at 5:18 PM Alina D'Souza <[email-masked]> wrote:
>
>>    Hi Magdy,
>>
>> None of the CRA is matching to the order number dated 23rd June onwards
>> the entire list has wrong CRAs Towards the order number
>>
>> Someone has made some changes or have filtered the list, From CC side we
>> have updated the right details
>>
>> Please advise how we can sort this.
>>
>> For eg order# 600756274 the CRA is CRA_AR_RE12890 however shows
>> CRA_AR_RE12891
>> 600901414  is CRA_AR_RE12891 however shows  CRA_AR_RE12892
>>
>>
>> Regards,
>> Alina
>>
>> On Tue, Jun 30, 2020 at 5:12 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Alina D'Souza <[email-masked]>  Please send me again the order
>>> number and CRA need to collect it from the customer.
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Noted,
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>> Mostafa Saad
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 5:06 PM Mark Anthony Laraga <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> Please arrange the collection.
>>>>>
>>>>> And please make it sure that if your team received any CRA's from the
>>>>> driver's that have an issue or they have confusion please let me know so i
>>>>> can help before updating the collection sheet.
>>>>>
>>>>> Best regards,
>>>>> Mark.
>>>>>
>>>>> On Tue, Jun 30, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mark,
>>>>>>
>>>>>> Again, The item was collected by the driver and was returned back to
>>>>>> the customer.
>>>>>>
>>>>>> The driver collected the item and gave it back to her the nxt day not
>>>>>> sure what happened
>>>>>>
>>>>>> CRA_AR_RE12884
>>>>>> Hauck - Highchair Pad Deluxe - Teddy Grey
>>>>>>
>>>>>> The item is with customer please arrange collection again
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 4:31 PM Mark Anthony Laraga <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Alina,
>>>>>>>
>>>>>>> We only received the CRA_AR_RE12885 as per the sheet item (Hauck -
>>>>>>> Highchair Pad Deluxe - Teddy Grey) but physically item on that was - Fisher-Price
>>>>>>> - Big Roarin Rainforest Jumperoo, Could you please check my remarks on the
>>>>>>> sheet. These are the cases that we need to solve because it's very
>>>>>>> confusing for all of us.
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]>  Please send me a screen
>>>>>>> shot for the email that you sent this CRA_AR_RE12884, I didn't receive an
>>>>>>> email that your team handed over to me.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>> Mark.
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 4:07 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>>
>>>>>>>> @Mark Anthony Laraga <[email-masked]>  Please update the
>>>>>>>> sheet with CRA you received it not with the order number (
>>>>>>>> CRA_AR_RE12884)
>>>>>>>>
>>>>>>>> @Mohamed Magdy <[email-masked]>  We update the CRA number
>>>>>>>> item collected and sent to mark to update it but he updates it as per the
>>>>>>>> order number so can you explain to us what we can do for these cases?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> As per the sheet, we collect this CRA but returns team update it
>>>>>>>> with another order
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 4:01 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Alina
>>>>>>>>>
>>>>>>>>> Please check again on your screen shoot this order with the wrong
>>>>>>>>> CRA,
>>>>>>>>>
>>>>>>>>> So please advise
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 30, 2020 at 3:31 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Please advise if we will collect the item from this customer.
>>>>>>>>>>
>>>>>>>>>> The item was collected by the driver and was returned back CRA is
>>>>>>>>>> yet pending
>>>>>>>>>>
>>>>>>>>>> Kindly advise
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>