Subject: Re: Missing item 600879179 _2
From: Clearway Express <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Samiya Sheikh <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa Said <[email-masked]>
Date: Wed, 1 Jul 2020 12:13:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohammed Ali,

This extra item has been collected by yesterday by our courier and will be
delivered to warehouse today afternoon.

regards
Hashim

On Wed, 1 Jul 2020 at 09:53, Mohamed Magdy <[email-masked]> wrote:

> was it collected?
>
> On Tue, Jun 30, 2020 at 11:57 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Clearway Express <[email-masked]>  Please collect the Extra
>> item from the customer ASAP.
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Tue, Jun 30, 2020 at 9:47 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> ...Please proceed with the
>>> pickup
>>>
>>> On Tue, Jun 30, 2020 at 9:34 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mohamed,
>>>>
>>>>
>>>> please note the picture of the item.
>>>>
>>>>
>>>> Regards
>>>>
>>>> On Tue, Jun 30, 2020 at 9:01 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Alina D'Souza <[email-masked]> ...Please advise not to create a
>>>>> CRA however this need to be requested from LM over zendesk TKT.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Mon, Jun 29, 2020 at 7:01 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Requested cst to send a picture.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Mon, Jun 29, 2020 at 3:20 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Magdy,
>>>>>>>
>>>>>>> This is an extra item please advise which SKU i should create CRA
>>>>>>> for.
>>>>>>>
>>>>>>> Apart from the order the customer received an extra item
>>>>>>>
>>>>>>> @Samiya Sheikh <[email-masked]> please get a picture of the
>>>>>>> extra items received
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 9:22 AM Mohamed Magdy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]> ....Why its not updated on
>>>>>>>> the tracker?
>>>>>>>>
>>>>>>>> On Sat, Jun 27, 2020 at 12:36 PM Mostafa saad <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Alina D'Souza <[email-masked]>  Please update the Gdoc to
>>>>>>>>> proceed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 27, 2020 at 12:34 PM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> ignore the missing items request.
>>>>>>>>>>
>>>>>>>>>> arrange collection for the extra items delivered to cst.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 25, 2020 at 9:54 AM Alina D'Souza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>> Samiya confirmed again that she received an extra item along
>>>>>>>>>>> with her order.
>>>>>>>>>>>
>>>>>>>>>>> Do you want me to create a CRA for the extra items?
>>>>>>>>>>>
>>>>>>>>>>> @Samiya Sheikh <[email-masked]> please confirm again
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 25, 2020 at 8:58 AM Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Alina D'Souza <[email-masked]>  What is this? you said
>>>>>>>>>>>> the customer receives an extra item and on the same email @Samiya
>>>>>>>>>>>> Sheikh <[email-masked]>  Said customer receives Missing
>>>>>>>>>>>> items !!!!!
>>>>>>>>>>>>
>>>>>>>>>>>> Please explain the correct issue
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Also, we can't proceed any collection without CRA
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>> Last Mile  Mumzworld
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jun 25, 2020 at 7:23 AM Mostafa Said <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> +Returns.fc <[email-masked]> Please handover the
>>>>>>>>>>>>> item to me once collected.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Jun 24, 2020 at 5:37 PM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer below address received extra items along with his
>>>>>>>>>>>>>> order.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> NO CRA HAS TO BE CREATED
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Can you arrange someone to collect the same
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Shipping Address
>>>>>>>>>>>>>> SHIP TOHend ALjneibi
>>>>>>>>>>>>>> Khalifa city A - near to alyasmina school
>>>>>>>>>>>>>> Villa number 64
>>>>>>>>>>>>>> Abu Dhabi
>>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>>> SHIP PHONE971527687770
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 11, 2020 at 11:30 PM Samiya Sheikh <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer received 1 item instead of 2  of SKU
>>>>>>>>>>>>>>> BRQ-AB-400
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Jun 8, 2020 at 10:18 PM Samiya Sheikh <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer received 1 item instead of 2  of SKU  BRQ-AB-400
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=681945>.
>>>>>>>>>>>>>>>> Kindly check and update urgently.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
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>>>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAB_HPgFBe6NBN4pgKvDFBoWSQnj9vbKs7nsdR9j-iqeGNiuBmQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>>>> .
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>