Subject: Re: RETURNS - STATUS
From: "Alina D'Souza" <[email-masked]>
To: Mohamed Magdy <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Asad <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 1 Jul 2020 12:08:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy,

The data has been changed and replaced most of the CRAs resulting in the
wrong information

The Entire data for 23rd to 26th Has been changed by a single cell

Also please advise if the collection has been cancelled as no response,
should we copy the data again on the tracker for a collection?

- On doing this the collection is made
- However, the CRA is closed by Sagar
- Resulting in close CRA once received and Denmark cannot update the CRA.

Please could you advise a process on reattempts?

Regards,
Alina

On Wed, Jul 1, 2020 at 10:01 AM Mohamed Magdy <[email-masked]> wrote:

> Hello Alina,
>
> Please note that since the CRA is processed you need to proceed with the
> same.
>
> Thanks
>
> On Wed, Jul 1, 2020 at 9:57 AM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Magdy / Asad,
>>
>> Most of the CRA is showing Refunded even the ones for Warranty. Please
>> confirm any CRA in Refunded State should I proceed with the GIft certificate
>>
>> These 2 orders were high Value and we had to repair and Reship. Have
>> asked Denmark to Ship the replacement however due to REFUNDED Status we end
>> up issuing a GC
>>
>> 1) Oder# 600697379 - since Feb
>> CRA- Refunded in June
>> Whereas the item should have been repaired and shipped.
>>
>>
>> 2) Order# 600776834  - VAlue 1,045.00
>>
>>
>> Regards,
>> Alina
>>
>>
>>
>>
>>
>>
>>
>
> --
>
>