Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID: 57114358 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 1 Jul 2020 11:36:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Apologies for the late reply.

I am unable to open the attachment you have sent.

Is it possible to resend it in a different format or is it possible to cc
me on the email you had with our team, please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 28, 2020 at 12:28 AM <[email-masked]> wrote:

> Hi Magapito,
>
>
> Good day.
>
>
> Please find the attached email for this shipment, we are already
> communicating with your team.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
> 57114358 >>
> >> Sent: Sat, 27 Jun 2020 11:05:02 UTC+04:00
> >>
> >>
> Hi Team,
>
> >>
> Any news on this case, please?
>
> >>
> Awaiting your reply. Thank you
> Warm Regards,
>
> * >> *
> *Mary Anne Agapito*
> >> Customer Care Representative
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
> >>
> >>
>
> >>
>
>
> >>
> On Sat, Jun 20, 2020 at 9:15 AM Mary Anne Agapito <[email-masked]>
> wrote:
> >>
>
>> Hi Team,
>>
>> >>
>> May we have an update on this case, please?
>>
>> >>
>> Please advise. Thank you
>> Warm Regards,
>>
>> * >> *
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>> >>
>>
>> >>
>> On Wed, Jun 17, 2020 at 3:27 PM <[email-masked]> wrote:
>> >>
>>
>>> Hi Magapito,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> Follow up sent to our destination team, requesting them to advise on the
>>> status of this pending piece.
>>>
>>>
>>> >>
>>>
>>> I shall keep you posted, with the updates.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked]
>>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>>> 57114358 >>
>>> >> Sent: 06/15/2020 15:58
>>> >>
>>> >>
>>>
>>> Mumz World Team,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> No significant updates yet, as our destination team is checking on the
>>> status of  the pending piece, with their operations team.
>>>
>>>
>>> >>
>>>
>>> Please hold for the next update, latest by 17/06/2020 at 15:00 hours. I
>>> am following up & pushing destination, for the updates.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked]
>>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>>> 57114358 >>
>>> >> Sent: 06/11/2020 21:20
>>> >>
>>> >>
>>>
>>> Hi Magapito,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> Well noted. I shall investigate with our destination team on this &
>>> revert back.
>>>
>>>
>>> >>
>>>
>>> Please hold for the next update on 15/06/2020 at 16:00 hours, latest.
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> >>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >>
>>> >> From: [email-masked]
>>> >>
>>> >> To: [email-masked]
>>> >>
>>> >> Cc: [email-masked], [email-masked]
>>> >>
>>> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
>>> 57114358 >>
>>> >>
>>> >> Sent: Thu, 11 Jun 2020 15:24:29 UTC+04:00
>>> >>
>>> >>
>>> >>
>>> >>
>>> Hi Team,
>>>
>>> >>
>>> >>
>>> As per the customer, there is one item missing.
>>>
>>> >>
>>> >>
>>>
>>> >> 100144497_2 KFEL-60184
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=519741> Baby
>>> Einstein - Gear Neighborhood Friends Activity Jumper
>>>
>>> >>
>>> >>
>>> Please check and ensure the delivery immediately. The customer
>>> complained she tried to reach your office but to no avail.
>>>
>>> >>
>>> >>
>>> Thank you
>>> Warm Regards,
>>>
>>>
>>> * >> >> *
>>> *Mary Anne Agapito*
>>> >>
>>> >> Customer Care Representative
>>> >>
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >>
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>>
>>> >>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>> On Sun, Jun 7, 2020 at 2:31 PM <[email-masked]> wrote:
>>> >>
>>> >>
>>>
>>>> Dear Mary,
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> Please note as per the Last update shipment has been Delivered to the
>>>> consignee Yesterday.
>>>>
>>>> Could you please confirm if they have already received the shipment.
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>> >>
>>>> Best Regards,
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>> >>
>>>> *Mohamed Shabreen*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 600567567
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >>
>>>> >> From: [email-masked]
>>>> >>
>>>> >> To: [email-masked]
>>>> >>
>>>> >> Cc: [email-masked], [email-masked]
>>>> >>
>>>> >> Subject: Delayed - 100144497_2// awb: 2406994203
>>>> >>
>>>> >> Sent: Thu, 04 Jun 2020 16:31:04 UTC+04:00
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> Hi Team,
>>>>
>>>> >>
>>>> >>
>>>> May we know what had happened to this shipment?
>>>>
>>>> >>
>>>> >>
>>>> As per the customer, she tried contacting your office but to no avail,
>>>> she also paid The 42 SAR custom fee.
>>>>
>>>> >>
>>>> >>
>>>> Please arrange the delivery immediately without any fail.
>>>>
>>>> >>
>>>> >>
>>>> Thank you
>>>> >>
>>>> >>
>>>> Warm Regards,
>>>>
>>>>
>>>> * >> >> *
>>>> *Mary Anne Agapito*
>>>> >>
>>>> >> Customer Care Representative
>>>> >>
>>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> >>
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>
>>> >>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>
>
>