Subject: Arabic Language Test - Emad Mustafa
From: Emad Mustafa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Jun 2020 09:26:42 -0400

| | Foreign Language Screening Test

Name | Emad Mustafa    /  (0091) 8929036880    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I was so sorry to hear about delaying in your order Please accept my apologies for letting you wait more than a time which is expected to be delivered to your address but unfortunately we had a mistake on typing your address and I would be grateful if you could send me your address again and it will be delivered to you as soon as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm Emad and I'm from Sudan i got my degree course in Accounting from Osmania University and I had a quick typing in computer and internet as general
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | الفرق كبير بين الجيد والممتاز في رأيي الشخصي الجيد يحتوي على بعض الصعوبات التي يمكن أن تكون في عامل الوقت أما الممتاز فهي التي تكون سلسة في التعامل معه

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

الصبر والسلوك الاجتماعي في العمل زيادة على كيفية
التعامل مع الزبائن الغاضبين

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | سافرت الى حيدر اباد وقد كانت سفرية ممتازه جدا بالنسبة إلى في كوني لا انتمي الى سكان المنطقة واستمتعت كثيرا في التعامل مع الناس الذين يسكنون فيها وهذا ما سنح لي الفرصة لاتعلم منهم الكثير حول الصبر والسلوك الحسن

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