Subject: Re: order# 600891213 COLLECTION CRA_AR_RE12884
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 30 Jun 2020 17:23:20 +0400
List-Id: <ccteam.mumzworld.com>

@Mostafa saad <[email-masked]>

600891213   CRA_AR_RE12884

Do you have access to NS?

Regards,
Alina

On Tue, Jun 30, 2020 at 5:18 PM Alina D'Souza <[email-masked]> wrote:

>    Hi Magdy,
>
> None of the CRA is matching to the order number dated 23rd June onwards
> the entire list has wrong CRAs Towards the order number
>
> Someone has made some changes or have filtered the list, From CC side we
> have updated the right details
>
> Please advise how we can sort this.
>
> For eg order# 600756274 the CRA is CRA_AR_RE12890 however shows
> CRA_AR_RE12891
> 600901414  is CRA_AR_RE12891 however shows  CRA_AR_RE12892
>
>
> Regards,
> Alina
>
> On Tue, Jun 30, 2020 at 5:12 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Alina D'Souza <[email-masked]>  Please send me again the order
>> number and CRA need to collect it from the customer.
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Tue, Jun 30, 2020 at 5:11 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Noted,
>>>
>>>
>>>
>>>
>>> Regards
>>> Mostafa Saad
>>>
>>>
>>>
>>> On Tue, Jun 30, 2020 at 5:06 PM Mark Anthony Laraga <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Please arrange the collection.
>>>>
>>>> And please make it sure that if your team received any CRA's from the
>>>> driver's that have an issue or they have confusion please let me know so i
>>>> can help before updating the collection sheet.
>>>>
>>>> Best regards,
>>>> Mark.
>>>>
>>>> On Tue, Jun 30, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mark,
>>>>>
>>>>> Again, The item was collected by the driver and was returned back to
>>>>> the customer.
>>>>>
>>>>> The driver collected the item and gave it back to her the nxt day not
>>>>> sure what happened
>>>>>
>>>>> CRA_AR_RE12884
>>>>> Hauck - Highchair Pad Deluxe - Teddy Grey
>>>>>
>>>>> The item is with customer please arrange collection again
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 30, 2020 at 4:31 PM Mark Anthony Laraga <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Alina,
>>>>>>
>>>>>> We only received the CRA_AR_RE12885 as per the sheet item (Hauck -
>>>>>> Highchair Pad Deluxe - Teddy Grey) but physically item on that was - Fisher-Price
>>>>>> - Big Roarin Rainforest Jumperoo, Could you please check my remarks on the
>>>>>> sheet. These are the cases that we need to solve because it's very
>>>>>> confusing for all of us.
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>  Please send me a screen
>>>>>> shot for the email that you sent this CRA_AR_RE12884, I didn't receive an
>>>>>> email that your team handed over to me.
>>>>>>
>>>>>> Best Regards,
>>>>>> Mark.
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 4:07 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>> @Mark Anthony Laraga <[email-masked]>  Please update the
>>>>>>> sheet with CRA you received it not with the order number (
>>>>>>> CRA_AR_RE12884)
>>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]>  We update the CRA number
>>>>>>> item collected and sent to mark to update it but he updates it as per the
>>>>>>> order number so can you explain to us what we can do for these cases?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the sheet, we collect this CRA but returns team update it
>>>>>>> with another order
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 4:01 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Alina
>>>>>>>>
>>>>>>>> Please check again on your screen shoot this order with the wrong
>>>>>>>> CRA,
>>>>>>>>
>>>>>>>> So please advise
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Mostafa Saad
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 30, 2020 at 3:31 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Please advise if we will collect the item from this customer.
>>>>>>>>>
>>>>>>>>> The item was collected by the driver and was returned back CRA is
>>>>>>>>> yet pending
>>>>>>>>>
>>>>>>>>> Kindly advise
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>