Subject: Re: order# 600891213 COLLECTION CRA_AR_RE12884
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mark Anthony Laraga <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 30 Jun 2020 17:18:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Magdy,

None of the CRA is matching to the order number dated 23rd June onwards the
entire list has wrong CRAs Towards the order number

Someone has made some changes or have filtered the list, From CC side we
have updated the right details

Please advise how we can sort this.

For eg order# 600756274 the CRA is CRA_AR_RE12890 however shows
CRA_AR_RE12891
600901414  is CRA_AR_RE12891 however shows  CRA_AR_RE12892

Regards,
Alina

On Tue, Jun 30, 2020 at 5:12 PM Mostafa saad <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]>  Please send me again the order
> number and CRA need to collect it from the customer.
>
>
> Regards
> Mostafa Saad
>
>
>
> On Tue, Jun 30, 2020 at 5:11 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Noted,
>>
>>
>>
>>
>> Regards
>> Mostafa Saad
>>
>>
>>
>> On Tue, Jun 30, 2020 at 5:06 PM Mark Anthony Laraga <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Please arrange the collection.
>>>
>>> And please make it sure that if your team received any CRA's from the
>>> driver's that have an issue or they have confusion please let me know so i
>>> can help before updating the collection sheet.
>>>
>>> Best regards,
>>> Mark.
>>>
>>> On Tue, Jun 30, 2020 at 5:00 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mark,
>>>>
>>>> Again, The item was collected by the driver and was returned back to
>>>> the customer.
>>>>
>>>> The driver collected the item and gave it back to her the nxt day not
>>>> sure what happened
>>>>
>>>> CRA_AR_RE12884
>>>> Hauck - Highchair Pad Deluxe - Teddy Grey
>>>>
>>>> The item is with customer please arrange collection again
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 4:31 PM Mark Anthony Laraga <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Alina,
>>>>>
>>>>> We only received the CRA_AR_RE12885 as per the sheet item (Hauck -
>>>>> Highchair Pad Deluxe - Teddy Grey) but physically item on that was - Fisher-Price
>>>>> - Big Roarin Rainforest Jumperoo, Could you please check my remarks on the
>>>>> sheet. These are the cases that we need to solve because it's very
>>>>> confusing for all of us.
>>>>>
>>>>> @Mostafa saad <[email-masked]>  Please send me a screen shot
>>>>> for the email that you sent this CRA_AR_RE12884, I didn't receive an email
>>>>> that your team handed over to me.
>>>>>
>>>>> Best Regards,
>>>>> Mark.
>>>>>
>>>>> On Tue, Jun 30, 2020 at 4:07 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> @Mark Anthony Laraga <[email-masked]>  Please update the sheet
>>>>>> with CRA you received it not with the order number ( CRA_AR_RE12884)
>>>>>>
>>>>>> @Mohamed Magdy <[email-masked]>  We update the CRA number
>>>>>> item collected and sent to mark to update it but he updates it as per the
>>>>>> order number so can you explain to us what we can do for these cases?
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the sheet, we collect this CRA but returns team update it with
>>>>>> another order
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> Mostafa Saad
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 4:01 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>> Please check again on your screen shoot this order with the wrong
>>>>>>> CRA,
>>>>>>>
>>>>>>> So please advise
>>>>>>>
>>>>>>> Regards
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 30, 2020 at 3:31 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> Please advise if we will collect the item from this customer.
>>>>>>>>
>>>>>>>> The item was collected by the driver and was returned back CRA is
>>>>>>>> yet pending
>>>>>>>>
>>>>>>>> Kindly advise
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>