Subject: Re: OS01753873KS
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Adeel Bukhari <[email-masked]>, Pavankumar A <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Aseel Alkhateeb <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Rodina Magdy <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Tue, 30 Jun 2020 11:11:00 +0400
List-Id: <ccteam.mumzworld.com>

Amir,

Please confirm now the correct phone number to deliver the shipment.

Regards,
Ronald

On Tue, Jun 30, 2020 at 8:45 AM Amir Julkarnain <[email-masked]>
wrote:

> Hello Team,
>
> We have escalated this matter on zendesk since last Wednesday but no
> updates since. Please see below:
>
>
> We have been noticing that the WHS Escalation tickets that are being
> escalated by the agents but left with no update for days. Kindly check on
> this as well.
>
> Best Regards
>
> On Mon, 29 Jun 2020 at 19:55, Adeel Bukhari <[email-masked]> wrote:
>
>>
>> Dear Ronald ,
>>
>> Please give update on this by tomorrow in order to take action .
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 29, 2020 at 2:44 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> +Ekta Jesswani <[email-masked]> +Amir Julkarnain
>>> <[email-masked]>
>>>
>>> This is not the first case that someone is calling the courier to change
>>> the contact number.
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Sun, Jun 28, 2020 at 9:41 PM Adeel Bukhari <[email-masked]> wrote:
>>>
>>>>
>>>> Dear Zubair / Pavan :
>>>>
>>>>
>>>>
>>>> The phone number mentioned on the shipment is wrong , we receive a call
>>>> from another number claiming to change the contact number and deliver the
>>>> shipment. As shipment is already paid we need your approval or feedback .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 28, 2020 at 2:38 PM Aseel Alkhateeb <[email-masked]> wrote:
>>>>
>>>>> reminder
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 8:36 PM Eugene Mugisa <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> + @Rodina Magdy <[email-masked]> @customer care
>>>>>> <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> Eugene.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Adeel Bukhari <[email-masked]>
>>>>>> *Sent:* Tuesday, June 23, 2020 6:48 PM
>>>>>> *To:* Zubair Wahid <[email-masked]>; Hussain Firoz Miyagamwala
>>>>>> <[email-masked]>
>>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>>> [email-masked]>; Aseel Alkhateeb <[email-masked]>
>>>>>> *Subject:* Fwd: OS01753873KS
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Zubair / Hussain :
>>>>>>
>>>>>>
>>>>>>
>>>>>> The phone number mentioned on the shipment is wrong , we receive a
>>>>>> call from another number claiming to change the contact number and deliver
>>>>>> the shipment. As shipment is already paid we need your approval or feedback
>>>>>> .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: *Aseel Alkhateeb* <[email-masked]>
>>>>>> Date: Mon, Jun 22, 2020 at 4:06 PM
>>>>>> Subject: OS01753873KS
>>>>>> To: Adeel Bukhari <[email-masked]>
>>>>>> Cc: Mohammad Allaham <[email-masked]>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Adeel
>>>>>>
>>>>>>
>>>>>>
>>>>>> The phone number is wrong and paid, and the customer contact with cs
>>>>>> to change it, as well as make sure of *Mumzworld *
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Regards*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> *Aseel Al-Khateeb*
>>>>>> Key Account Assistant Manager
>>>>>>
>>>>>> Email: [email-masked]
>>>>>> Mobile: +966536767373
>>>>>>
>>>>>> Saee ساعي, Al-Mohammadiyyah District 23623
>>>>>>
>>>>>> <https://www.facebook.com/kaspercab> [image: Image removed by
>>>>>> sender. twitter icon] <https://twitter.com/kaspercab> [image: Image
>>>>>> removed by sender. linkedin icon]
>>>>>> <https://www.linkedin.com/company/kasper-cab/> [image: Image removed
>>>>>> by sender. instagram icon] <https://www.instagram.com/saeeksa/>
>>>>>>
>>>>>> www.saee.sa
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Aseel Al-Khateeb
>>>>> Key Account Assistant Manager
>>>>> Email: [email-masked]
>>>>> Mobile: +966536767373
>>>>> Saee ساعي, Al-Mohammadiyyah District 23623
>>>>>  <https://www.facebook.com/kaspercab> [image:
>>>>> twitter icon] <https://twitter.com/kaspercab> 
>>>>> <https://www.linkedin.com/company/kasper-cab/> 
>>>>> <https://www.instagram.com/saeeksa/>  www.saee.sa
>>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "lastmile" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJdudTj51Nqyi59XuUOdMzu8ij%2BG_u_g%3DUjSdwv7zxQp8chbpw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJdudTj51Nqyi59XuUOdMzu8ij%2BG_u_g%3DUjSdwv7zxQp8chbpw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>