Subject: Re: Returns KSA - Damaged item - SO# 100141126
From: Radwa Ali <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Moataz Salah El Din <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Tue, 30 Jun 2020 10:53:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amir,
Please check with Hussain as we need to refund the cst ASAP.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jun 25, 2020 at 4:32 PM <[email-masked]> wrote:

> Hi All,
>
> Please advise. We need to get this refunded.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 8:51 AM
> *To:* 'Hussain Firoz Miyagamwala' <[email-masked]>; 'Moataz Salah
> El Din' <[email-masked]>
> *Cc:* 'Sagar Khawani' <[email-masked]>; 'customer care' <
> [email-masked]>
> *Subject:* Returns KSA - Damaged item - SO# 100141126
>
>
>
> Hi Hussain,
>
> Appreciate your support as we need a CRA for an item that was fulfilled
> but the customer received it damaged.
>
> As the item value is too low (26 AED) we can not collect it to follow the
> standard returns procedure. Customer wants refund but we can not issue a
> refund unless we have CRA.
>
> I have attached photos of the damage packaging and item.
>
>
>
> SKU: KSA-EHIT-101759-RED
> Amount: AED 26.72
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>