Subject: Re: Missing Screws - 600742349// SKU: GT-KD430-02
From: Anas nazzal <[email-masked]>
To: lastmile <[email-masked]>, Mostafa saad <[email-masked]>
Cc: brands <[email-masked]>, Denmark A <[email-masked]>, Jeffin Joy <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, rizwan <[email-masked]>
Date: Tue, 30 Jun 2020 10:27:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as she called again to follow up.
The customer complained that the missing part has not been delivered to her
yet.

Best Regards,
Anas Nazzal

On Fri, Jun 19, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Apologies for the late reply. Thank you for your support.
>
> @Denmark A <[email-masked]> @Returns.fc <[email-masked]> -
> has this already been collected from the vendor? Has it been given to the
> customer now?
>
> Please confirm. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jun 8, 2020 at 8:56 AM brands <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Good Morning!
>>
>> Thanks for sending the RMA.
>>
>> Is this the missing part? You can collect it in our warehouse.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, June 8, 2020 8:54 AM
>> *To:* brands <[email-masked]>
>> *Cc:* Jeffin Joy <[email-masked]>; Anas nazzal <[email-masked]>;
>> Umang Mehrotra <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; rizwan <[email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Please find the attached RMA filled up form for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 8, 2020 at 8:38 AM brands <[email-masked]> wrote:
>>
>> Hi,
>>
>>
>> I just confirmed that the screw is available in our warehouse. See below
>> and confirm if this is the missing part.
>>
>>
>>
>> Please still provide the RMA
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Jeffin Joy <[email-masked]>
>> *Sent:* Monday, June 8, 2020 2:49 AM
>> *To:* Anas nazzal <[email-masked]>; Umang Mehrotra <
>> [email-masked]>
>> *Cc:* brands <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>; rizwan <
>> [email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> +Umang Mehrotra <[email-masked]>
>>
>>
>>
>> Hi Umang, Kindly assist with the RMA
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Sun, Jun 7, 2020 at 3:16 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly update the status as teh customer called again to follow up.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Thu, Jun 4, 2020 at 8:20 AM brands <[email-masked]> wrote:
>>
>> Hi Jeffin,
>>
>>
>>
>> Good Morning!
>>
>>
>>
>> Waiting for the RMA.
>>
>>
>>
>> Regards,
>>
>> Raymond
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* brands
>> *Sent:* Wednesday, June 3, 2020 8:05 AM
>> *To:* Jeffin Joy <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; lastmile <[email-masked]>; Eugene
>> Mugisa <[email-masked]>; Mostafa saad <[email-masked]>;
>> Denmark A <[email-masked]>
>> *Subject:* RE: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Hi Jeffin,
>>
>>
>>
>> Kindly provide the RMA with complete details so we can process.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *From:* Jeffin Joy <[email-masked]>
>> *Sent:* Wednesday, June 3, 2020 1:05 AM
>> *To:* Mary Anne Agapito <[email-masked]>
>> *Cc:* brands <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Subject:* Re: Missing Screws - 600742349// SKU: GT-KD430-02
>>
>>
>>
>> Hi Mary,
>>
>>
>>
>> PLease find the PO.
>>
>>
>>
>> POMUMZ_DXB118671
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 2, 2020 at 3:15 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The subject item is under the baby registry which was purchased last
>> March 04. The recipient just opened her gifts and found out that there are
>> missing screws on this chair.
>>
>>
>>
>> Below are the pictures sent by the customer
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> May we ask for the missing screws, please?
>>
>>
>>
>> @Jeffin Joy <[email-masked]>  - please assist with the PO number
>>
>>
>>
>> @Returns.fc <[email-masked]> @Denmark A <[email-masked]> -
>> please reship the screws under the same SO when received.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>