Subject: Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
From: Mohamed Magdy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Denmark A <[email-masked]>, Taqwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Tue, 30 Jun 2020 10:18:08 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> ...dont refund the CRA we will send
the replaced item to the customer.

On Mon, Jun 29, 2020 at 5:40 PM Alina D'Souza <[email-masked]> wrote:

> @Denmark A <[email-masked]> *The CRA is refunded, we should avoid
> refunding CRA is this case*
>
> We will end up refunding and giving an item to the customer.
>
> Please arrange for only the stand and we can only ship the stand to her as
> shes using the Bed.
>
> @Taqwa Ali <[email-masked]> Please advise customer that we are
> arranging for the stand and we will get back to her. Do not refund/replace
> the order . Thanks for letting us know
>
> Regards,
> Alina
>
> On Mon, Jun 29, 2020 at 5:37 PM Denmark A <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> As of now yes, while waiting for the new item arrived.
>>
>> Regards,
>>
>>
>> On Mon, Jun 29, 2020 at 5:35 PM Alina D'Souza <[email-masked]>
>> wrote:
>>
>>> @Denmark A <[email-masked]>
>>>
>>> The bed is with the customer do you want us to ask her to keep it?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Mon, Jun 29, 2020 at 5:33 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Alina,
>>>>
>>>> Vendor agreed that they will replace it with the new one.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Mon, Jun 29, 2020 at 5:24 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Magdy / Denmark,
>>>>>
>>>>> Need your attention here the customer said that she sent us the stand
>>>>> only as it was broken and she has the whole bed with her
>>>>>
>>>>> Please advise do you want us to collect the BED and replace the item?
>>>>>
>>>>> *The CRA is Refunded when the bed is with the customer.*
>>>>>
>>>>> Kindly advise if you want me to REFUND the customer
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>>

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