Subject: 600858915 // SKU: GF-6318 Mastela - Infant Baby Rocker || ITEM COM PLAINT
From: "'Abigail C (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: customer care <[email-masked]>, Megha Dani <[email-masked]>
Date: Tue, 30 Jun 2020 05:53:31 +0000
List-Id: <ccteam.mumzworld.com>

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Abigail C, Jun 30, 2020, 9:53 AM GMT+4

Hi Shams,

Please coordinate asap with our Data Team for the content update.

Hi Christian,

Do we need to exchange the product?

Regards,

Abigail Capinpin 
Junior Buyer

P +971 4 433 9455
E [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

From: Shams Ziya <[email-masked]>
Sent: Monday, June 29, 2020 6:55 PM
To: Abigail Nicole Capinpin <[email-masked]>
Subject: Re: 600858915 // SKU: GF-6318 Mastela - Infant Baby Rocker || ITEM COM PLAINT

Dear Team,

Sorry for the inconvenience, the supplied item is actually bouncer and not a rocker. It was a writing  mistake from our content team, we will have them corrected asap.

The difference between the Bouncer and Rocker is, Bouncer bounces up and down while the rocker moves forward and backward.

Kindly find links below for rockers at mumzworld.com. Thank you.

https://www.mumzworld.com/en/mastela-toddler-rocker-dark-brown 

https://www.mumzworld.com/en/mastela-toddler-rocker-light-brown

https://www.mumzworld.com/en/mastela-toddler-rocker-pink

https://www.mumzworld.com/en/mastela-toddler-rocker-blue

https://www.mumzworld.com/en/mastela-toddler-rocker-green

regards,

shams ziya

Attachment(s):
image001.png - https://mumzworldhelp.zendesk.com/attachments/token/Qa5kXKRJoP4lOBaYvvJYBQx2Z/?name=image001.png
image002.png - https://mumzworldhelp.zendesk.com/attachments/token/MJSSjxLRkOsCs8GtaNDtD81mA/?name=image002.png
image003.png - https://mumzworldhelp.zendesk.com/attachments/token/Uup7RDuXiFlzm4Zwqfpk67Efl/?name=image003.png

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Abigail C, Jun 29, 2020, 4:21 PM GMT+4

Hi Shams,

As discussed yesterday, please revert to our customer query below.

Customer ordered the below, however, they are saying that this is a bouncer not a rocker. Can you differentiate the two? 

https://www.mumzworld.com/en/mastela-infant-baby-rocker-gf-6318 

https://www.mumzworld.com/en/mastela-vibrating-bouncer-blue 

In addition, as per the box of the item, the weight capacity of the item is 18kg but on the box, it says 11kg only.

 

Regards,

Abigail Capinpin 
Junior Buyer

P +971 4 433 9455
E [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

 

From: Christian Mendoza <[email-masked]>
Sent: Monday, June 29, 2020 4:16 PM
To: Jessa Garcia <[email-masked]>
Cc: Shams Ziya <[email-masked]>; Megha Dani <[email-masked]>; Catalogue Data <[email-masked]>; Abigail Nicole Capinpin <[email-masked]>; customer care <[email-masked]>
Subject: Re: 600858915 // SKU: GF-6318 Mastela - Infant Baby Rocker || ITEM COM PLAINT

Hi Team,

May we have an update here?

Thank you and Best Regards,

Attachment(s):
image002.png - https://mumzworldhelp.zendesk.com/attachments/token/DzywJsAS7Nz2gB1yHji1j8KMm/?name=image002.png
image004.png - https://mumzworldhelp.zendesk.com/attachments/token/EZBy1mEN0OjBDvUGe7BOkdakk/?name=image004.png
image005.png - https://mumzworldhelp.zendesk.com/attachments/token/9hLxyyKHWtdH0MG6fUXc1mvPv/?name=image005.png

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Chris, Jun 29, 2020, 4:16 PM GMT+4

Hi Team,

May we have an update here?

Thank you and Best Regards,

Attachment(s):
image001.png - https://mumzworldhelp.zendesk.com/attachments/token/d25qawHgwySunqmBR4iWf8cKi/?name=image001.png
image003.png - https://mumzworldhelp.zendesk.com/attachments/token/J3ZXLWblYgN2oTXnbAFPZ6d0P/?name=image003.png

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Chris, Jun 26, 2020, 2:33 PM GMT+4

Hi Team,

Customer ordered the below, however, they are saying that this is a bouncer not a rocker. Can you differentiate the two? 
https://www.mumzworld.com/en/mastela-infant-baby-rocker-gf-6318 
https://www.mumzworld.com/en/mastela-vibrating-bouncer-blue 

In addition, as per the box of the item, the weight capacity of the item is 18kg but on the box, it says 11kg only.

Please advise.

Thank you and Best Regards,

Attachment(s):
image.png - https://mumzworldhelp.zendesk.com/attachments/token/XJe0MpFhavmHhVSehf94Odmrx/?name=image.png

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