Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Samiya Sheikh <[email-masked]>
To: Ahmed Irfan <[email-masked]>
Cc: Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Amr Essam <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Tue, 30 Jun 2020 09:18:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ahmed,

Kindly update urgently on this. Customer is following up and wants a
refund. please assist.

Regards

On Sun, Jun 28, 2020 at 1:32 PM Ahmed Irfan <[email-masked]> wrote:

> Hi Anas,
>
> I have sent an email to shipa delivery express once i get i will update
> here.
>
> On Sun, Jun 28, 2020 at 11:28 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly update the status for the below customer.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_208740894824220546_m_392695933139218132_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Mon, Jun 22, 2020 at 12:36 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> Any updates on this ? the customer keeps following up.
>>> Can we replace this for teh customer  as this has been pending since
>>> June 1st?
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Sat, Jun 20, 2020 at 12:44 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> Kindly assist with the below customer as he called again to follow up.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_208740894824220546_m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Thu, Jun 18, 2020 at 11:20 AM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Amr,
>>>>>
>>>>> Please update us on this, the customer is constantly following up and
>>>>> we were promised an update yesterday.
>>>>>
>>>>> Kindly prioritize.
>>>>>
>>>>> Best Regards
>>>>>
>>>>> On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Amr,
>>>>>> We need to get an update on this ?
>>>>>> The customer is calling daily and we have no details to share.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Amr ,
>>>>>>> What are the updates ? the customer is calling again and we have
>>>>>>> escalated this since 1st of June.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Zaubair and Team,
>>>>>>>>
>>>>>>>>
>>>>>>>> I am investigating will get back to you by tomorrow Max.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Amr Essam <[email-masked]> Can you assist here, what
>>>>>>>>> seems to be the issue. Please advise so we can communicate the same with
>>>>>>>>> the customer
>>>>>>>>>
>>>>>>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>> Kindly do the needful as the customer keeps calling to follow up
>>>>>>>>>> the delivery.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>> www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>> <#m_208740894824220546_m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> shipment is updated and delivered but the customer didn't
>>>>>>>>>>> receive it yet. Kindly check and confirm,
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi All ,
>>>>>>>>>>>> Please update us on the issue.
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Amr,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>>>>>>> Shows as delivered while the customer has not received
>>>>>>>>>>>>> anything.
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>> www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>> <#m_208740894824220546_m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Amr Essam
>>>>>>>> Account Management
>>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>>> *M:* +966594621560
>>>>>>>> [email-masked]
>>>>>>>> shipa.com/delivery
>>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Junior Team Leader
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>