Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>, Moataz Salah El Din <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 17:37:13 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Any update on this? We need to sort this asap.

Best

On Sat, 20 Jun 2020 at 16:53, Amir Julkarnain <[email-masked]> wrote:

> @Ronald Gaviola <[email-masked]> ,
>
> Any update on this? kindly prioritize.
>
> Best
>
> On Thu, 18 Jun 2020 at 16:01, Ronald Gaviola <[email-masked]> wrote:
>
>> +Moataz Salah El Din <[email-masked]>
>>
>> Please arrange a collection through Mydhl+ to expedite.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Thu, Jun 18, 2020 at 3:56 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Team
>>>
>>> Please assist  as the CM ( ( 200274868 ) 1384880232  called to
>>> follow up, no swap done.
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Wed, Jun 10, 2020 at 3:31 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> +ae.mumzworld <[email-masked]> Khalid
>>>>
>>>> Please we need to retrieve one package each awb 1384880232
>>>> and 1384880276.
>>>>
>>>> You need to swap the two shipments to solve this problem.
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 3:26 PM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Ronald,
>>>>>
>>>>> Thank you for your response. Please confirm that the retrieval is
>>>>> already arranged from your end.
>>>>>
>>>>> Best regards
>>>>>
>>>>> On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Thanks Amir.
>>>>>>
>>>>>> So where is the wrong package sent to this customer 200274868? Is it
>>>>>> still with them? IF so, we can arrange retrieval with DHL and deliver both
>>>>>> packages to the correct consignee
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Ronald and Moataz,
>>>>>>>
>>>>>>> I checked on the other order - 200274868, There was a return request
>>>>>>> for a wrong item delivered under the  Incident #1093222. This is
>>>>>>> indeed a swap issue, please check and do the needful.
>>>>>>>
>>>>>>> Best regards
>>>>>>>
>>>>>>> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Amir,
>>>>>>>>
>>>>>>>> We also need to call this customer 200274868 to check if they
>>>>>>>> received a different item, assuming there was a swap issue between the two
>>>>>>>> orders.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>>>>
>>>>>>>>> Exactly, And she is asking for the correct order. Kindly check
>>>>>>>>> with DHL as this might be an error with the driver.
>>>>>>>>>
>>>>>>>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange
>>>>>>>>> collection for the wrong item delivered.
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Amir,
>>>>>>>>>>
>>>>>>>>>> As per my understanding, the customer received another order and
>>>>>>>>>> not the box 2 of 2. The customer on 700231868 has received a package from
>>>>>>>>>> 200274868 .
>>>>>>>>>>
>>>>>>>>>> @Moataz Salah El Din <[email-masked]> - Could you please
>>>>>>>>>> call this customer  700231868 and collect the package 200274868
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Ronald
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Ronald,
>>>>>>>>>>>
>>>>>>>>>>> The subject order is correct. but the box 2 of 2 for the same
>>>>>>>>>>> order they received a totally different order.
>>>>>>>>>>>
>>>>>>>>>>> Best regards
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Pavankumar A <[email-masked]>
>>>>>>>>>>>>
>>>>>>>>>>>> Please review the QC history. The two awbs might have been
>>>>>>>>>>>> swapped between these two orders.
>>>>>>>>>>>>
>>>>>>>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which
>>>>>>>>>>>> of the two packages is correct? Are you complaining about 200274868 or
>>>>>>>>>>>> 700231868
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Ronald
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The above order was packed into 2 boxes. However, 1 box
>>>>>>>>>>>>> belongs to a different customer. Please see below:
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please check and do the needful.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE