Subject: Re: order# 600894080 CRA_AR_RE12851 - ATTEN VERY IMPTANT
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Taqwa Ali <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Sagar Khawani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 29 Jun 2020 17:39:55 +0400
List-Id: <ccteam.mumzworld.com>

@Denmark A <[email-masked]> *The CRA is refunded, we should avoid
refunding CRA is this case*

We will end up refunding and giving an item to the customer.

Please arrange for only the stand and we can only ship the stand to her as
shes using the Bed.

@Taqwa Ali <[email-masked]> Please advise customer that we are
arranging for the stand and we will get back to her. Do not refund/replace
the order . Thanks for letting us know

Regards,
Alina

On Mon, Jun 29, 2020 at 5:37 PM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> As of now yes, while waiting for the new item arrived.
>
> Regards,
>
>
> On Mon, Jun 29, 2020 at 5:35 PM Alina D'Souza <[email-masked]> wrote:
>
>> @Denmark A <[email-masked]>
>>
>> The bed is with the customer do you want us to ask her to keep it?
>>
>> Regards,
>> Alina
>>
>> On Mon, Jun 29, 2020 at 5:33 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> Vendor agreed that they will replace it with the new one.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Mon, Jun 29, 2020 at 5:24 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Magdy / Denmark,
>>>>
>>>> Need your attention here the customer said that she sent us the stand
>>>> only as it was broken and she has the whole bed with her
>>>>
>>>> Please advise do you want us to collect the BED and replace the item?
>>>>
>>>> *The CRA is Refunded when the bed is with the customer.*
>>>>
>>>> Kindly advise if you want me to REFUND the customer
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>>