Subject: Re: KSA - Order # 200231159
From: Moataz Salah El Din <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 15:18:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Eugene,
The customer didn't receive his order at all and sent his relevant to the
office to check the status of the order and asked for the refund. Please
confirm if the shipment is RTO to process the refund

On Mon, 29 Jun 2020 at 14:53, Eugene Mugisa <[email-masked]> wrote:

> @Moataz Salah El Din <[email-masked]>
>
>
>
> I see NAQEL 70727567 below says delivered on 15th Feb
>
>
>
> If you’re saying customers received both each other’s shipment then please
> arrange swap between them because we have closed NAQEL. We will not work
> with them until further notice.
>
>
>
> Are you able to co-ordinate this.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Moataz Salah El Din <[email-masked]>
> *Sent:* Monday, June 29, 2020 9:34 AM
> *To:* Eugene Mugisa <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Ronald Gaviola <[email-masked]>
> *Cc:* Zubair Wahid <[email-masked]>; Ahmed Irfan <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: KSA - Order # 200231159
>
>
>
> Dears,
>
> Any update please?
>
>
>
> On Sun, 21 Jun 2020 at 14:54, Eugene Mugisa <[email-masked]> wrote:
>
> + @Ronald Gaviola <[email-masked]>
>
>
>
> Please check and revert
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Hussain Firoz Miyagamwala <[email-masked]>
> *Sent:* Sunday, June 21, 2020 1:46 PM
> *To:* Moataz Salah El Din <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Zubair Wahid <[email-masked]>; Ahmed Irfan <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: KSA - Order # 200231159
>
>
>
> @Eugene Mugisa <[email-masked]> Please assist here as it is a NAqel
> shipment.
>
>
>
> 70727567  AWB
>
>
>
>
>
>
>
> On Sun, Jun 21, 2020 at 1:38 PM Moataz Salah El Din <[email-masked]>
> wrote:
>
> Hi Hussain,
>
> Have no information. The shipment is supposed to be RTO by Naqel
>
>
>
> On Sun, 21 Jun 2020 at 09:06, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Moataz,
>
>
>
> Can you share the return AWB please.
>
>
>
>
>
>
>
> On Sun, Jun 21, 2020 at 8:39 AM Moataz Salah El Din <[email-masked]>
> wrote:
>
> Dear Hussain,
>
> Any update here?
>
>
>
> On Sun, 7 Jun 2020 at 09:26, Moataz Salah El Din <[email-masked]>
> wrote:
>
> Dear Hussain,
>
> Any update on this order?
>
>
>
> On Wed, 20 May 2020 at 09:49, Moataz Salah El Din <[email-masked]>
> wrote:
>
> Hi Hussain,
>
> Reminder
>
>
>
> On Sun, 17 May 2020 at 10:33, Moataz Salah El Din <[email-masked]>
> wrote:
>
> Dear Hussain,
>
>
>
> The customer of the subject order informed that she has received a wrong
> order and already returned it with Naqel. The customer till now didn't get
> her original order and she was contacted by the customer of the wrong order
> informing that she has received the order.
>
>
>
> Please check this issue
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> --
>
> *Best regards,*
>
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Best regards,*
*Moataz Salah El-Din*
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE