Subject: RE: SO #100113121_2 // MD-912733
From: Jeno Serenio <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Mylyn Vega <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 11:24:34 +0000
List-Id: <ccteam.mumzworld.com>

Dear Yaseen,

Good afternoon.

We are sorry to hear this issue.

Grateful if you could send me the below details:

1. Copy of your customer receipt.
2. Serial and batch number of the Babycook – you may find it under the machine’s base. See picture below encircled in red.

3. Video of the issues your customer are experiencing.

We look forward to hearing from you.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Yaseen Shaqra <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 29, 2020 12:44 PM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>; Priya Ramasamy <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>
Subject: SO #100113121_2 // MD-912733

Hi Team,

Hope you are doing well

Please note that the customer purchased the below product on 29.02.2020

Beaba - Babycook Neo Food Processor - Eucalyptus // MD-912733

The product stopped working today and the customer located in KSA

Kindly check and advise if the warranty covers the product

--
Best Regards,
Yaseen Shaqra
Customer Care Representative
p:  +971 4 4339455│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE