Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
From: Denmark A <[email-masked]>
To: Tarek El-Far <[email-masked]>
Cc: Savad <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 29 Jun 2020 14:51:34 +0400
List-Id: <ccteam.mumzworld.com>

Dear Tarek,

Any updates? please confirm if you already received the item.

Regards,
Den mark

On Sat, Jun 27, 2020 at 9:26 AM Denmark A <[email-masked]> wrote:

> Dear Tarek,
>
> Thank you for your email, I will dispatch it today.
>
> Regards,
> Den mark
>
> On Sat, Jun 27, 2020 at 9:22 AM Tarek El-Far <[email-masked]> wrote:
>
>> Dear Den
>>
>>
>>
>> For this order, my immediate response was to return but then Alina
>> proposed to install and return to customer so am not sure of the final
>> decision, however and as previously confirmed, please feel free to issue
>> POD and return to our WH so that we issue relevant credit note
>>
>>
>>
>> @ Savad, please accept back this item and confirm once received to issue
>> credit note
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, 27 June, 2020 08:30
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
>> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
>> Missing Part
>>
>>
>>
>> Dear Tarek,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jun 21, 2020 at 11:21 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Tarek,
>>
>>
>>
>> Good Day,
>>
>>
>>
>> Can we dispatch the item to your side and investigate furthermore?
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 17, 2020 at 11:39 AM Tarek El-Far <[email-masked]> wrote:
>>
>> Thank you Den, please let me know the final result after installation
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, 17 June, 2020 11:34
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
>> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
>> Missing Part
>>
>>
>>
>>
>>
>> Hi Tarek,
>>
>>
>>
>> Please see the PO and photo attached for your reference.
>>
>>
>>
>> POMUMZ_DXB208116
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 7:08 AM Tarek El-Far <[email-masked]> wrote:
>>
>> Dear All,
>>
>>
>>
>> Please find attached the installation manual attached, installation is
>> very simple.
>>
>>
>>
>> Yet, am little concerned that complain was very harsh and it involved
>> quality issues and for this, I still need to investigate further, so please
>> send me photo of the white label on the box or if not available then you
>> will find another label below the mattress with the production date.
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Wednesday, 17 June, 2020 00:05
>> *To:* Tarek El-Far <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Savad <[email-masked]>;
>> customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>;
>> Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
>> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
>> Missing Part
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Can we assemble and send this to the customer,
>>
>>
>>
>> The customer is pregnant and wants to see if can assemble it for her
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Tue, Jun 16, 2020 at 5:37 PM Tarek El-Far <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Please provide TAMA PO number for the below, also, this is our top seller
>> product and we sell at least 100 pcs monthly so we need to investigate this
>> deeply once we receive back from you. Accordingly, please apologize to the
>> customer on our behalf and return the item and issue refund.
>>
>>
>>
>> Moreover, and if the customer is an individual (not trader or competitor)
>> and preferably with purchase history with Mumzworld then please offer 20%
>> discount on any product(s) of customer choice from all our brands (Brevi,
>> Pali 1919 and Sharp) as long as it all comes in one PO supported by formal
>> email request from the customer copying us related to the above case. This
>> is to ensure best customer experience for Mumzworld and customers when it
>> comes to our brands
>>
>>
>>
>>
>>
>> @ Savad, please accept the above and let me know as soon as received to
>> issue credit note.
>>
>>
>>
>> Regards
>>
>>
>>
>> Tarek El-Far
>>
>> General Manager
>>
>> TAMA L.L.C.
>>
>> +971 555 99 1010
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Tuesday, 16 June, 2020 16:56
>> *To:* Tarek El-Far <[email-masked]>; Savad <[email-masked]>;
>> [email-masked]
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo
>> Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Comments :I received the item today and it was completely defective. Bad
>> quality, missing or defective screws. Grey table top damaged and not
>> fitting in the screw. Spent hours figuring out the issue. Plus the table is
>> very dangerous being held by plastic holders. I want an immediate refund.
>> Really disappointed!
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>