Subject: Re: order# 100146020
From: Moataz Salah El Din <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Asad ." <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, "Returns.fc" <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 13:38:44 +0400
List-Id: <ccteam.mumzworld.com>

Dears,
Please receive the CRA# CRA_AR_RE13030 *ASAP *so we can process the refund

On Mon, 29 Jun 2020 at 13:35, Moataz Salah El Din <[email-masked]>
wrote:

> Dears,
> Is this shipment reshipped? the customer is chasing us.
>
> On Mon, 29 Jun 2020 at 12:50, Alina D'Souza <[email-masked]> wrote:
>
>> Hi Amir,
>>
>> As per your request CRA Raised 100146020 CRA_AR_RE13030
>>
>> @Denmark A <[email-masked]> update CRA
>>
>> Regards,
>> Alina
>>
>> On Sun, Jun 14, 2020 at 10:59 AM Asad . <[email-masked]> wrote:
>>
>>> What does the tracking says?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Denmark A <[email-masked]>
>>> *Date: *Sunday, 14 June 2020 at 10:49 AM
>>> *To: *"Asad ." <[email-masked]>
>>> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>, Naib Khan <[email-masked]>, Mark Anthony
>>> Laraga <[email-masked]>, Mostafa saad <[email-masked]>,
>>> "Returns.fc" <[email-masked]>, Pavankumar A <
>>> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>> customer care <[email-masked]>
>>> *Subject: *Re: order# 100146020
>>>
>>>
>>>
>>> Dear Asad,
>>>
>>>
>>>
>>>
>>>
>>> It is already communicated by ronald with the DHL team and still
>>> waiting an update for the last mile team.
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> Please assist thank you.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 10:40 AM Asad . <[email-masked]> wrote:
>>>
>>> Denmark, what is the update here?
>>>
>>>
>>>
>>> If its already back in UAE then lets give customer his refund and ensure
>>> once the parcel comes back we don’t end up refunding customer twice.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Moataz Salah El Din <[email-masked]>
>>> *Date: *Sunday, 14 June 2020 at 8:31 AM
>>> *To: *"Asad ." <[email-masked]>
>>> *Cc: *Denmark A <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>, Naib Khan <[email-masked]>, Mark Anthony
>>> Laraga <[email-masked]>, Mostafa saad <[email-masked]>,
>>> "Returns.fc" <[email-masked]>, Pavankumar A <
>>> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>> customer care <[email-masked]>
>>> *Subject: *Re: order# 100146020
>>>
>>>
>>>
>>> Dear Asad,
>>>
>>> The customer is in KSA, He asked his relevant to come to the office.
>>>
>>> The customer wants to receive the items or get a full refund.
>>>
>>>
>>>
>>> On Sat, 13 Jun 2020 at 10:52, Asad . <[email-masked]> wrote:
>>>
>>> Denmark, You answer doesn’t solve the problem! If its not arrived then
>>> when will it arrive? What do we say to the customers?
>>>
>>>
>>>
>>> Please always ensure we give information which solves customers problem
>>> or set clear expectations.
>>>
>>>
>>>
>>> The best answer here would have been……
>>>
>>>
>>>
>>> The items is not received back yet, I have checked with DHL it will
>>> arrive back on X date. Please advise if customers wants a delivery in UAE?
>>> If so we can arrange it.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Denmark A <[email-masked]>
>>> *Date: *Saturday, 13 June 2020 at 8:26 AM
>>> *To: *Ronald Gaviola <[email-masked]>
>>> *Cc: *Naib Khan <[email-masked]>, Mark Anthony Laraga <
>>> [email-masked]>, Mostafa saad <[email-masked]>,
>>> "Returns.fc" <[email-masked]>, Pavankumar A <
>>> [email-masked]>, Moataz Salah El Din <[email-masked]>,
>>> Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>>> Amir Julkarnain <[email-masked]>, customer care <
>>> [email-masked]>, "Asad ." <[email-masked]>
>>> *Subject: *Re: order# 100146020
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Upon checking the tracker, the package is still not yet received here at
>>> the warehouse.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 11:38 PM Asad . <[email-masked]> wrote:
>>>
>>> Okay, Where is the shipment now?
>>>
>>>
>>>
>>> Moataz, if the customer is in Dubai than does he want his delivery here?
>>>
>>>
>>>
>>> Team please communicate fast and get this sorted for the customer.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Naib Khan <[email-masked]>
>>> *Date: *Thursday, 11 June 2020 at 8:57 PM
>>> *To: *Ronald Gaviola <[email-masked]>, Mark Anthony Laraga <
>>> [email-masked]>
>>> *Cc: *Mostafa saad <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, Denmark A <[email-masked]>, "Asad ." <
>>> [email-masked]>, Pavankumar A <[email-masked]>, Moataz
>>> Salah El Din <[email-masked]>, Eugene Mugisa <[email-masked]>,
>>> Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>> [email-masked]>, customer care <[email-masked]>
>>> *Subject: *Re: order# 100146020
>>>
>>>
>>>
>>> Hi Asad,
>>>
>>>
>>>
>>> After investigate due to provide the late ID of the customer shipment
>>> returned.
>>>
>>>
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 11 Jun 2020 at 21:33, Naib Khan <[email-masked]> wrote:
>>>
>>> +Mark Anthony Laraga <[email-masked]>
>>>
>>>
>>>
>>> Please share your feedback if you received the shipment as per DHL
>>> return to over facility.
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Thu, 11 Jun 2020 at 17:56, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +Denmark A <[email-masked]>
>>>
>>>
>>>
>>> Please assist and confirm if you received this package from DHL. Return
>>> location is dubai. We need to reship urgently
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 4:53 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> Hello Asad
>>>
>>>
>>>
>>> It's related to KSA
>>>
>>>
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> @Pavankumar A
>>> <[email-masked]>  Please check
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 4:51 PM Asad . <[email-masked]> wrote:
>>>
>>> Eugene, Mostafa, Naib – Can 1 of you look into this right now?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Moataz Salah El Din <[email-masked]>
>>> *Date: *Thursday, 11 June 2020 at 4:30 PM
>>> *To: *"Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>,
>>> Ronald Gaviola <[email-masked]>
>>> *Cc: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>>> [email-masked]>, customer care <[email-masked]>
>>> *Subject: *order# 100146020
>>>
>>>
>>>
>>> Dear Asad,
>>>
>>> The customer of the subject order came to the office and asked about his
>>> order. by checking DHL AWB# *1384877561 *it's RTO.
>>>
>>> The customer requesting to deliver the shipments ASAP and change the
>>> address to below address:
>>>
>>>
>>>
>>> *Flat #6 - Buildin 6 - Albasateen St. - Albasateen Dist near fitness
>>> time, Jeddah*
>>>
>>>
>>>
>>> --
>>>
>>> *Best regards,*
>>>
>>> *Moataz Salah El-Din*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Best regards,*
>>>
>>> *Moataz Salah El-Din*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>
> --
> *Best regards,*
> *Moataz Salah El-Din*
> Customer Care Representative
> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Best regards,*
*Moataz Salah El-Din*
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE