Subject: Re: order# 100146020
From: Moataz Salah El Din <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Asad ." <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Mark Anthony Laraga <[email-masked]>, "Returns.fc" <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 13:35:54 +0400
List-Id: <ccteam.mumzworld.com>

Dears,
Is this shipment reshipped? the customer is chasing us.

On Mon, 29 Jun 2020 at 12:50, Alina D'Souza <[email-masked]> wrote:

> Hi Amir,
>
> As per your request CRA Raised 100146020 CRA_AR_RE13030
>
> @Denmark A <[email-masked]> update CRA
>
> Regards,
> Alina
>
> On Sun, Jun 14, 2020 at 10:59 AM Asad . <[email-masked]> wrote:
>
>> What does the tracking says?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Denmark A <[email-masked]>
>> *Date: *Sunday, 14 June 2020 at 10:49 AM
>> *To: *"Asad ." <[email-masked]>
>> *Cc: *Moataz Salah El Din <[email-masked]>, Ronald Gaviola <
>> [email-masked]>, Naib Khan <[email-masked]>, Mark Anthony
>> Laraga <[email-masked]>, Mostafa saad <[email-masked]>,
>> "Returns.fc" <[email-masked]>, Pavankumar A <
>> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>> customer care <[email-masked]>
>> *Subject: *Re: order# 100146020
>>
>>
>>
>> Dear Asad,
>>
>>
>>
>>
>>
>> It is already communicated by ronald with the DHL team and still
>> waiting an update for the last mile team.
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> Please assist thank you.
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jun 14, 2020 at 10:40 AM Asad . <[email-masked]> wrote:
>>
>> Denmark, what is the update here?
>>
>>
>>
>> If its already back in UAE then lets give customer his refund and ensure
>> once the parcel comes back we don’t end up refunding customer twice.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Moataz Salah El Din <[email-masked]>
>> *Date: *Sunday, 14 June 2020 at 8:31 AM
>> *To: *"Asad ." <[email-masked]>
>> *Cc: *Denmark A <[email-masked]>, Ronald Gaviola <
>> [email-masked]>, Naib Khan <[email-masked]>, Mark Anthony
>> Laraga <[email-masked]>, Mostafa saad <[email-masked]>,
>> "Returns.fc" <[email-masked]>, Pavankumar A <
>> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>> customer care <[email-masked]>
>> *Subject: *Re: order# 100146020
>>
>>
>>
>> Dear Asad,
>>
>> The customer is in KSA, He asked his relevant to come to the office.
>>
>> The customer wants to receive the items or get a full refund.
>>
>>
>>
>> On Sat, 13 Jun 2020 at 10:52, Asad . <[email-masked]> wrote:
>>
>> Denmark, You answer doesn’t solve the problem! If its not arrived then
>> when will it arrive? What do we say to the customers?
>>
>>
>>
>> Please always ensure we give information which solves customers problem
>> or set clear expectations.
>>
>>
>>
>> The best answer here would have been……
>>
>>
>>
>> The items is not received back yet, I have checked with DHL it will
>> arrive back on X date. Please advise if customers wants a delivery in UAE?
>> If so we can arrange it.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Denmark A <[email-masked]>
>> *Date: *Saturday, 13 June 2020 at 8:26 AM
>> *To: *Ronald Gaviola <[email-masked]>
>> *Cc: *Naib Khan <[email-masked]>, Mark Anthony Laraga <
>> [email-masked]>, Mostafa saad <[email-masked]>,
>> "Returns.fc" <[email-masked]>, Pavankumar A <
>> [email-masked]>, Moataz Salah El Din <[email-masked]>,
>> Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>,
>> Amir Julkarnain <[email-masked]>, customer care <
>> [email-masked]>, "Asad ." <[email-masked]>
>> *Subject: *Re: order# 100146020
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Upon checking the tracker, the package is still not yet received here at
>> the warehouse.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jun 11, 2020 at 11:38 PM Asad . <[email-masked]> wrote:
>>
>> Okay, Where is the shipment now?
>>
>>
>>
>> Moataz, if the customer is in Dubai than does he want his delivery here?
>>
>>
>>
>> Team please communicate fast and get this sorted for the customer.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Naib Khan <[email-masked]>
>> *Date: *Thursday, 11 June 2020 at 8:57 PM
>> *To: *Ronald Gaviola <[email-masked]>, Mark Anthony Laraga <
>> [email-masked]>
>> *Cc: *Mostafa saad <[email-masked]>, "Returns.fc" <
>> [email-masked]>, Denmark A <[email-masked]>, "Asad ." <
>> [email-masked]>, Pavankumar A <[email-masked]>, Moataz
>> Salah El Din <[email-masked]>, Eugene Mugisa <[email-masked]>,
>> Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>> customer care <[email-masked]>
>> *Subject: *Re: order# 100146020
>>
>>
>>
>> Hi Asad,
>>
>>
>>
>> After investigate due to provide the late ID of the customer shipment
>> returned.
>>
>>
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>> On Thu, 11 Jun 2020 at 21:33, Naib Khan <[email-masked]> wrote:
>>
>> +Mark Anthony Laraga <[email-masked]>
>>
>>
>>
>> Please share your feedback if you received the shipment as per DHL
>> return to over facility.
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>
>>
>>
>>
>> On Thu, 11 Jun 2020 at 17:56, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +Denmark A <[email-masked]>
>>
>>
>>
>> Please assist and confirm if you received this package from DHL. Return
>> location is dubai. We need to reship urgently
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 11, 2020 at 4:53 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Asad
>>
>>
>>
>> It's related to KSA
>>
>>
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> @Pavankumar A
>> <[email-masked]>  Please check
>>
>>
>> Regards
>>
>>
>>
>> Mostafa Saad
>>
>> LM Supervisor at Mumzworld
>>
>>
>>
>>
>>
>> On Thu, Jun 11, 2020 at 4:51 PM Asad . <[email-masked]> wrote:
>>
>> Eugene, Mostafa, Naib – Can 1 of you look into this right now?
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>> Confidentiality Notice: This e-mail message, including any attachments,
>> is for the sole use of the intended recipient(s) and may contain
>> confidential and privileged information. Any unauthorized review, use,
>> disclosure or distribution of this information is prohibited, and may be
>> punishable by law. If this was sent to you in error, please notify the
>> sender by reply e-mail and destroy all copies of the original message.
>> Please consider the environment before printing this e-mail.
>>
>>
>>
>>
>>
>>
>>
>> *From: *Moataz Salah El Din <[email-masked]>
>> *Date: *Thursday, 11 June 2020 at 4:30 PM
>> *To: *"Asad ." <[email-masked]>, Eugene Mugisa <[email-masked]>,
>> Ronald Gaviola <[email-masked]>
>> *Cc: *Ekta Jesswani <[email-masked]>, Amir Julkarnain <
>> [email-masked]>, customer care <[email-masked]>
>> *Subject: *order# 100146020
>>
>>
>>
>> Dear Asad,
>>
>> The customer of the subject order came to the office and asked about his
>> order. by checking DHL AWB# *1384877561 *it's RTO.
>>
>> The customer requesting to deliver the shipments ASAP and change the
>> address to below address:
>>
>>
>>
>> *Flat #6 - Buildin 6 - Albasateen St. - Albasateen Dist near fitness
>> time, Jeddah*
>>
>>
>>
>> --
>>
>> *Best regards,*
>>
>> *Moataz Salah El-Din*
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>> *Best regards,*
>>
>> *Moataz Salah El-Din*
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>

-- 
*Best regards,*
*Moataz Salah El-Din*
Customer Care Representative
p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE