Subject: Re: Missing item - Order #600769132 - Urgent !
From: Den_Rachel <[email-masked]>
To: [email-masked]
Cc: Safder Mirza <[email-masked]>, [email-masked], Ekta Jesswani <[email-masked]>, [email-masked], "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, Alina D'Souza <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 29 Jun 2020 13:34:31 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Thank you for your email.

Please be informed that we have forwarded over your concern with the brand and still checking what is the best option to assist you with this case.
We will get back to you with an update.

Meantime, please bear with us.

Best Regards,

Rachel Alabado
Customer Service
Denaster General Trading LLC
Gold & Diamond Park,
Building No. 7, Office 116,
Sheikh Zayed Rd
P.O. Box: 487463
Dubai, U.A.E.

Tel:   +971 (0)4 4473106

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>> Begin forwarded message:
>> 
>> From: Mary Anne Agapito <[email-masked] <mailto:[email-masked]>>
>> Subject: Re: Missing item - Order #600769132 - Urgent !
>> Date: June 28, 2020 at 5:45:52 PM GMT+4
>> To: [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>, [email-masked] <mailto:[email-masked]>
>> Cc: Mostafa Said <[email-masked] <mailto:[email-masked]>>, Ekta Jesswani <[email-masked] <mailto:[email-masked]>>, lastmile <[email-masked] <mailto:[email-masked]>>, "Outbound.fc" <[email-masked] <mailto:[email-masked]>>, customer care <[email-masked] <mailto:[email-masked]>>, Radwa Ali <[email-masked] <mailto:[email-masked]>>, Jaymar Tolentino <[email-masked] <mailto:[email-masked]>>, "Returns.fc" <[email-masked] <mailto:[email-masked]>>, "Alina D'Souza" <[email-masked] <mailto:[email-masked]>>, Eugene Mugisa <[email-masked] <mailto:[email-masked]>>
>> 
>> Hi Team,
>> 
>> We need your assistance in this case.
>> 
>> The customer received an empty box, the camera is missing. As per our team in the warehouse, it's an SOP not to open any sealed package. 
>> 
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>> 
>> 
>> 
>> Here is the PO: POMUMZ_DXB167574
>> 
>> Now, the customer is asking for a refund. Please assist and advise.
>> 
>> Thank you
>> Warm Regards,
>> 
>> Mary Anne Agapito
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <mailto:[email-masked]> │ w: www.mumzworld.com <http://www.mumzworld.com/>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> 
>> On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>> Thank you Mostafa.
>> 
>> @Ekta Jesswani <mailto:[email-masked]>  Please assist with the issue below.
>> Outbound advised the box was not opened customer says she received an empty box and she is very frustrated.
>> 
>> Radwa Ali
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
>> 
>> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked] <mailto:[email-masked]>> wrote:
>> Hello Radwa,
>> 
>> I have checked the CCTV for packing this order, but please note that we are not opening any box as per our SOP.
>> So the item packed as we received. 
>> 
>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked] <mailto:[email-masked]>> wrote:
>> Hi Team,
>> Appreciate your assistance with this issue. the customer has the below SKU in her order and it is supposedly shipped.
>> When she received it the box was empty and had no Camera.
>> Please investigate as this cost 735 AED and she is very unhappy.
>> 
>> Order #600769132
>> AWB #MumzDriver
>> Courier:MumzDriver / Moeen
>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>> SKU:DNT-8SN1S9-WEU0 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>> Picture of the missing item if available:
>> 
>> Radwa Ali
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  │ w: www.mumzworld.com <http://www.mumzworld.com/>
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>> 
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