Subject: Re: Urgent Delivery - Order No. 600842583_2
From: Mostafa saad <[email-masked]>
To: Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Amir Julkarnain <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Mon, 29 Jun 2020 13:01:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mohamed

Not on the sheet to proceed.

@Alina D'Souza <[email-masked]>  FYA

Regards

Mostafa Saad
Last Mile  Mumzworld

On Mon, Jun 29, 2020 at 9:16 AM Mohamed Magdy <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> ..Was it sent?
>
> Thanks
>
> On Wed, Jun 24, 2020 at 11:50 AM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mohamed
>>
>>
>> I will send the liability names to basha to proceed.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Wed, Jun 24, 2020 at 11:46 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]> ..Please add it on the tracker
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> ....Please proceed
>>> with the CRA
>>>
>>> On Wed, Jun 24, 2020 at 11:45 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Hussain
>>>>
>>>> Lost on lost Maile team
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> Last Mile  Mumzworld
>>>>
>>>>
>>>> On Wed, Jun 24, 2020 at 11:25 AM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Sagar Khawani <[email-masked]> Please confirm here.
>>>>> Amount 671 AED
>>>>>
>>>>> As per @Mostafa Said <[email-masked]> This is marked as
>>>>> lost.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 23, 2020 at 4:02 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> ++ @Hussain Firoz Miyagamwala <[email-masked]>  , please
>>>>>> generate cra
>>>>>>
>>>>>> On Wed, 10 Jun 2020 at 09:27, Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> ++ @Sagar Khawani <[email-masked]>
>>>>>>>
>>>>>>> On Thu, 4 Jun 2020 at 13:14, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Confirm.
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 12:59 PM Amir Julkarnain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Mostafa,
>>>>>>>>>
>>>>>>>>> The customer wanted a refund , please confirm if we will mar this
>>>>>>>>> as lost shipment.
>>>>>>>>>
>>>>>>>>> Best regards
>>>>>>>>> Amir
>>>>>>>>>
>>>>>>>>> On Sun, 31 May 2020 at 15:50, Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Amir
>>>>>>>>>>
>>>>>>>>>> Please palace new order
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 31, 2020 at 3:17 PM Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Mostafa saad <[email-masked]> ,
>>>>>>>>>>>
>>>>>>>>>>> Please check and update.
>>>>>>>>>>>
>>>>>>>>>>> Best,
>>>>>>>>>>> Amir
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 28 May 2020 at 09:58, Umang Mehrotra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Amir,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> This is not received in the WH as of now.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> @Mostafa: Please look into it.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Umang Mehrotra
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>>>>>>>>>>> *Sent:* Thursday, May 28, 2020 9:55 AM
>>>>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Umang Mehrotra <
>>>>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>>>>> *Cc:* Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]>; Hammad <[email-masked]>; Farooq <
>>>>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>>>>> Mugisa <[email-masked]>; customer care <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Any update on this? we need to give feedback to the customer.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 27 May 2020 at 08:51, Amir Julkarnain <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please update us on this? Customer is following up.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 26 May 2020 at 10:58, Amir Julkarnain <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, 25 May 2020 at 11:33, Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> @Denmark A <[email-masked]>  Please check and proceed.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>
>>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, May 25, 2020 at 10:30 AM Amir Julkarnain <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, 22 May 2020 at 10:38, Amir Julkarnain <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Any udpate on this shipment? 600842583_2
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 16 May 2020 at 11:13, Farooq <[email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Mostafa - Kindly hold the shipment back , Since it is
>>>>>>>>>>>> cancelled and still your warehouse.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>>>>>>>>
>>>>>>>>>>>> [email-masked] | +971504330629
>>>>>>>>>>>>
>>>>>>>>>>>> [image:
>>>>>>>>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>>>>>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1,
>>>>>>>>>>>> Dubai, UAE.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>> *Sent:* Saturday, May 16, 2020 11:09 AM
>>>>>>>>>>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>;
>>>>>>>>>>>> Mostafa saad <[email-masked]>; Returns.fc <
>>>>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer just called to follow up and requested to cancel
>>>>>>>>>>>> the order due to delay.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please return the shipment to our wh asap.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> @Returns.fc <[email-masked]> Once shipment is
>>>>>>>>>>>> received please update CRA to proceed with refund.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, 16 May 2020 at 09:56, Mostafa saad <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Hyacinth
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Order completely picked, packed and loaded with ( Jeebly ) and
>>>>>>>>>>>> it  will deliver to the customer tomorrow
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>>
>>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sat, May 16, 2020 at 9:54 AM Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called to follow up and is very upset. She
>>>>>>>>>>>> received a notification that the order has been shipped on 11th of May.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On the system shows shipped to Jeebly but without an AWB.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check and update. The customer will cancel the order if
>>>>>>>>>>>> not delivered Today as the item is urgently needed.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Junior Team Leader
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>