Subject: Re: 200272376 - Attn :Amani
From: Alaa Musa <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>, Asad <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amani Bani Odeh <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 29 Jun 2020 11:08:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear team,

This is one of the MCI customers, she didn't receive the  MD-CCFNB
Childhome -Felt Nursery Bag-Grey , however she received the free sample
only.

Please assist, she wants a refund.

@Zubair Wahid <[email-masked]> @Ahmed Irfan
<[email-masked]> @Hussain
Firoz Miyagamwala <[email-masked]>  Please raise CRA.

Regards,
Alaa

On Mon, 29 Jun 2020 at 11:02, Ekta Jesswani <[email-masked]> wrote:

> Looping @Alaa Musa <[email-masked]>
>
> On Thu, 25 Jun 2020 at 18:01, Ahmed Irfan <[email-masked]> wrote:
>
>> Hi team,
>>
>> I cannot confirm cancellation till i receive shipment physically, Kindly
>> provide us RTN AWB so we can track where is the shipment stuck.
>>
>> On Thu, Jun 25, 2020 at 4:10 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Hi Hussain and Ahmed,
>>>
>>>
>>> Please update asap to proceed with the refund.
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Mon, Jun 22, 2020 at 4:36 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> @Ahmed Irfan <[email-masked]> Please update
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 5:03 PM Sagar Khawani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Pls treat all email as urgent
>>>>>
>>>>>
>>>>>
>>>>> Kindly action asap.
>>>>>
>>>>>
>>>>>
>>>>> Don’t delay
>>>>>
>>>>>
>>>>>
>>>>> Thx
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Amani Bani Odeh <[email-masked]>
>>>>> *Sent:* Monday, June 22, 2020 5:02 PM
>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Ahmed Irfan <
>>>>> [email-masked]>
>>>>> *Cc:* Shajeeb <[email-masked]>; Ekta Jesswani <
>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Sagar
>>>>> Khawani <[email-masked]>
>>>>> *Subject:* Re: 200272376 - Attn :Amani
>>>>>
>>>>>
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Reminder.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Amani
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 10:53 AM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> @Ahmed Irfan <[email-masked]> Please confirm cancellation of the
>>>>> subject order.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 11:37 AM Shajeeb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Amani,
>>>>>
>>>>>
>>>>>
>>>>> Still not CRA to process the refund, pelase follow up and share the
>>>>> fully received CRA to process the refund.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 1) Order number:200272376
>>>>> 2) Is the credit memo on Magento, Yes or No?: No
>>>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>>>> deactivated
>>>>> 4) SKU: MD-CCFNB
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765>
>>>>> 5) Amount: *422.22 *AED
>>>>> 6) Refund reason: the customer only receive the free sample the actual
>>>>> item wasn't shipped, a customer complained to the MCI and asked for refund
>>>>> .
>>>>> 7) Payment method:  CC
>>>>> 8) Refund *before *or *after *shipping?:
>>>>>
>>>>> Regards,
>>>>>
>>>>> Shajeeb
>>>>>
>>>>>
>>>>>
>>>>>
>
> --
> *Regards, *
>
>
>