Subject: Re: Order #600896124 NO COLLECTION MADE YET CRA_AR_RE12786
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>, Taqwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 29 Jun 2020 08:10:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Customer is upset as no one contacted please check the CC Team notes

I get the data from the Collection Tracker, It should have been updated as
No response instead of Collection Initiated for me to be updated on the case

@Taqwa Ali <[email-masked]> please call the customer and advise will
attempt the collection again.

Regards,
Alina

On Sun, Jun 28, 2020 at 5:32 PM Mostafa saad <[email-masked]>
wrote:

> @Alina D'Souza <[email-masked]>  From where you get this data !!!
>
> As per you screen shoot, this CRA with status ( Collection Initiated ) wit
> road rider and we try with customer 2 times but the customer is not
> available to give the driver this item
>
> So please call the customer again and inform him or her to make sure give
> the driver the collection
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sun, Jun 28, 2020 at 4:38 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> Collection was arranged on 18th June not yet collected, please arrange
>> collection asap
>>
>>
>> Regards,
>> Alina
>>
>