Subject: Re: Missing item - Order #600769132 - Urgent !
From: Mary Anne Agapito <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Mostafa Said <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Jaymar Tolentino <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 28 Jun 2020 17:45:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

We need your assistance in this case.

The customer received an empty box, the camera is missing. As per our team
in the warehouse, it's an SOP not to open any sealed package.

Here is the PO: POMUMZ_DXB167574

Now, the customer is asking for a refund. Please assist and advise.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Apr 1, 2020 at 10:46 AM Radwa Ali <[email-masked]> wrote:

> Thank you Mostafa.
>
> @Ekta Jesswani <[email-masked]>  Please assist with the issue below.
> Outbound advised the box was not opened customer says she received an
> empty box and she is very frustrated.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Tue, Mar 31, 2020 at 3:44 PM Mostafa Said <[email-masked]>
> wrote:
>
>> Hello Radwa,
>>
>> I have checked the CCTV for packing this order, but please note that we
>> are not opening any box as per our SOP.
>> So the item packed as we received.
>>
>> On Tue, Mar 31, 2020 at 2:40 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Team,
>>> Appreciate your assistance with this issue. the customer has the below
>>> SKU in her order and it is supposedly shipped.
>>> When she received it the box was empty and had no Camera.
>>> Please investigate as this cost 735 AED and she is very unhappy.
>>>
>>> Order #600769132
>>>
>>> AWB #MumzDriver
>>>
>>> Courier:MumzDriver / Moeen
>>>
>>> Missing item:Ring - Stick Up Wired HD Security Camera - White
>>>
>>> SKU:DNT-8SN1S9-WEU0
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1092467>
>>>
>>> Picture of the missing item if available:
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
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>>> .
>>>
>>
>>
>> --
>>
>>