Subject: RE: Products Details Sku :PRO-57376 RETURN - Order #600899094
From: Jessa Garcia <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, PRONTO TRADING <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Elena Skryabina <[email-masked]>
Date: Sun, 28 Jun 2020 16:20:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ammar,

Can you please assist on this.

Thank you.

Warm regards,

*Jessa Garcia*

Business Development Team

p:  +971 (0)4 245 1317 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

*From:* Alina D'Souza <[email-masked]>
*Sent:* Sunday, June 28, 2020 11:37 AM
*To:* PRONTO TRADING <[email-masked]>; Jessa Garcia <[email-masked]>
*Cc:* customer care <[email-masked]>; Ekta Jesswani <
[email-masked]>; Amir Julkarnain <[email-masked]>
*Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please see the pictures attached it's not in its shape and it is not
standing well.

Regards,

Alina

On Sun, Jun 28, 2020 at 11:10 AM PRONTO TRADING <[email-masked]> wrote:

FOR WHAT REPLACEMENT

POOL IS IN PERFECT CONDITION

THESE ARE FAST SET POOLS TO GET PROPER SHAPE THY NEED TO FILL WATER AT FULL
CAPACITY

*From:* Alina D'Souza [mailto:[email-masked]]
*Sent:* Sunday, June 28, 2020 10:01 AM
*To:* PRONTO TRADING; Jessa Garcia; Denmark A; Mohamed Magdy
*Cc:* customer care
*Subject:* Re: Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please check below

Kindly advise customer need replacement

Regards,

Alina

On Tue, Jun 23, 2020 at 5:46 PM PRONTO TRADING <[email-masked]> wrote:

THY NEED TO FILL WATER

TO LET IT STAY UP

PLS TELL THEM TO FILL WATER FIRST AND THEN MATCH WITH THE PICTURE

*From:* Alina D'Souza [mailto:[email-masked]]
*Sent:* Tuesday, June 23, 2020 5:36 PM
*To:* Denmark A; [email-masked]; Jessa Garcia
*Cc:* customer care
*Subject:* Products Details Sku :PRO-57376 RETURN - Order #600899094

Hi Team,

Please advise asap

Order #600899094 <https://mumzworldhelp.zendesk.com/agent/tickets/600899094>

Products Details
Sku :PRO-57376
Name :Bestway - Fast Set 13' x 33
Date Placed :2020-06-18 07:46:16
Date Shipped :2020-06-19 14:13:21
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:doesnt_match_description_or_photos
Comments :The pool doesn’t stay up as in the photo

Regards,

Alina