Subject: Re: Order #600877843
From: Mostafa saad <[email-masked]>
To: Carmella Singh <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Sujan Raj <[email-masked]>, Uae Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Denmark A <[email-masked]>, Mariam Zeineddine <[email-masked]>, customer care <[email-masked]>, Lubna Forzley <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 28 Jun 2020 15:16:50 +0400
List-Id: <ccteam.mumzworld.com>

Hello Carmella,

Yes, confirm we already sent another driver to collect it from the customer
but can you please advise why you update me for this ordre is collected?

Regards

Mostafa Saad
Last Mile  Mumzworld

On Sun, Jun 28, 2020 at 2:57 PM Carmella Singh <[email-masked]>
wrote:

> Dear Saad,
>
>
>
> Good afternoon!
>
>
>
> Apologies for the late response.
>
>
>
> Upon checking with our ops team, driver went there for collection, but as
> per customer she already handover the collection to Other driver from
> Mumzworld yesterday.
>
>
>
> Could you please confirm on this?
>
>
>
>
>
> *Carmella Singh *
> Account Representative
> *One Click* Delivery Services
> Mobile: +971 524758143
> Tel: +971 (0) 4 368 7011
>
> www.1click2deliver.com
>
>
>
>
>
>
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Sunday, June 28, 2020 9:07 AM
> *To:* Mohamed Magdy <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Sujan Raj <
> [email-masked]>; Uae Lastmile <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Denmark A <[email-masked]>;
> Mariam Zeineddine <[email-masked]>; customer care <
> [email-masked]>; Lubna Forzley <[email-masked]>; Ekta Jesswani
> <[email-masked]>; Amir Julkarnain <[email-masked]>; Carmella
> Singh <[email-masked]>
> *Subject:* Re: Order #600877843
>
>
>
> @Sujan Raj <[email-masked]>  I need an update here before 12 PM
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Sun, Jun 28, 2020 at 9:04 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> What is the update here?
>
>
>
> On Sat, Jun 27, 2020 at 2:53 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Sujan Raj <[email-masked]>
>
>
>
>
>
> HYG
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Sat, Jun 27, 2020 at 2:49 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Sujan,
>
>
>
> CRA_AR_RE12514
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, Jun 27, 2020 at 2:47 PM Sujan Raj <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Please share the CRA Number.
>
>
> Warm Regards,
>
> Sujan Raj,
>
> Mobile : +971506855826
>
>
>
>
>
>
>
> On Sat, Jun 27, 2020 at 2:44 PM Mostafa saad <[email-masked]>
> wrote:
>
> @Sujan Raj <[email-masked]>  Can you please share your feedback
> for this CRA
>
>
>
> over your report, this item was collected from the customer but AS per the
> customer the item still with her
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Sat, Jun 27, 2020 at 2:43 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
> Another case mentioned as item collected on the Collection Tracker the
> collection has not been received yet
>
>
>
> Customer complaining on social media. Updated the sheet again please
> arrange collection asap
>
>
>
> @Lubna Forzley <[email-masked]>   GC has been issued to the customer
> will take 15 mins to reflect
>
>
>
> Regards,
>
> Alina
>
>
>
> On Fri, Jun 26, 2020 at 12:22 PM Mariam Zeineddine <[email-masked]>
> wrote:
>
> Hello,
>
> Hope you're well,
>
>
>
> I have filed a ticket on zendesk for the subjected order.
>
> The customer has received the wrong item, and the status is pending
> receipt but there's a CRA.
>
>
>
> Thank you
>
> KIndly advise.
>
> Customer is very imp.
>
>
>
>
> --
>
>
>