Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Ahmed Irfan <[email-masked]>
To: Anas nazzal <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Amr Essam <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 28 Jun 2020 12:32:37 +0300
List-Id: <ccteam.mumzworld.com>

Hi Anas,

I have sent an email to shipa delivery express once i get i will update
here.

On Sun, Jun 28, 2020 at 11:28 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly update the status for the below customer.
>
> Best Regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
> www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> <#m_392695933139218132_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Mon, Jun 22, 2020 at 12:36 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi All,
>> Any updates on this ? the customer keeps following up.
>> Can we replace this for teh customer  as this has been pending since June
>> 1st?
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sat, Jun 20, 2020 at 12:44 PM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as he called again to follow up.
>>>
>>> Best regards,
>>> Anas Nazzal
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Thu, Jun 18, 2020 at 11:20 AM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Amr,
>>>>
>>>> Please update us on this, the customer is constantly following up and
>>>> we were promised an update yesterday.
>>>>
>>>> Kindly prioritize.
>>>>
>>>> Best Regards
>>>>
>>>> On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Amr,
>>>>> We need to get an update on this ?
>>>>> The customer is calling daily and we have no details to share.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Amr ,
>>>>>> What are the updates ? the customer is calling again and we have
>>>>>> escalated this since 1st of June.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Zaubair and Team,
>>>>>>>
>>>>>>>
>>>>>>> I am investigating will get back to you by tomorrow Max.
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Amr Essam <[email-masked]> Can you assist here, what
>>>>>>>> seems to be the issue. Please advise so we can communicate the same with
>>>>>>>> the customer
>>>>>>>>
>>>>>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>> Kindly do the needful as the customer keeps calling to follow up
>>>>>>>>> the delivery.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>> www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>> <#m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> shipment is updated and delivered but the customer didn't receive
>>>>>>>>>> it yet. Kindly check and confirm,
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi All ,
>>>>>>>>>>> Please update us on the issue.
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Amr,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>> www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>> <#m_392695933139218132_m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Amr Essam
>>>>>>> Account Management
>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>> *M:* +966594621560
>>>>>>> [email-masked]
>>>>>>> shipa.com/delivery
>>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>>
>>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Junior Team Leader
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>