Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Mohamed Magdy <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Denmark A <[email-masked]>, Sagar Khawani <[email-masked]>, "Returns.fc" <[email-masked]>, Anas nazzal <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Sun, 28 Jun 2020 12:40:24 +0400
List-Id: <ccteam.mumzworld.com>

Guys we have a process there will be no action taken till the order and the
CRA is added on the tracker.

Thanks

On Sun, Jun 28, 2020 at 12:29 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> Please receive CRA asap.
>
> Customer called in agaIn to ff up on refund.
>
> CRA is still pending receipt.
>
> Customer filed a complaint with DED.
>
> Please advise asap.
>
> On Sun, 28 Jun 2020 at 10:28, Mohamed Magdy <[email-masked]> wrote:
>
>> PLease add it on the tracker
>>
>> On Fri, Jun 26, 2020 at 9:41 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Please find the below CRA for the same order.
>>>
>>> CRAMUMZ_DXB12513
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Wed, Jun 24, 2020 at 11:35 AM Mohamed Magdy <[email-masked]>
>>> wrote:
>>>
>>>> Hello Anas,
>>>>
>>>> Please note that there is no CRA created for such an order and its not
>>>> on the sheet?
>>>>
>>>> Thanks
>>>>
>>>> On Mon, Jun 22, 2020 at 7:25 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Denmark,
>>>>>
>>>>> Kindly complete the CRA as the customer keeps calling and asking for a
>>>>> refund.
>>>>>
>>>>> Best regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
>>>>>> again to follow up.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer
>>>>>> Care) <[email-masked]> wrote:
>>>>>>
>>>>>>> ##- Please type your reply above this line -##
>>>>>>>
>>>>>>> We’ve got news for you: Your ticket (1123445) has been updated. Feel
>>>>>>> free to reply to this email with any questions.
>>>>>>>
>>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>>
>>>>>>> Jun 18, 2020, 2:22 PM GMT+4
>>>>>>> *Private note*
>>>>>>> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>
>>>>>>> ​
>>>>>>>
>>>>>>> please help on this refund ASAP. customer is so angry and needs this
>>>>>>> immediately.
>>>>>>> threats to go authorities.
>>>>>>>
>>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>>
>>>>>>> Jun 18, 2020, 2:15 PM GMT+4
>>>>>>> *Private note*
>>>>>>>
>>>>>>> *CRAMUMZ_DXB12513*
>>>>>>>
>>>>>>> *Anas* (Mumzworld.com)
>>>>>>>
>>>>>>> Jun 13, 2020, 2:20 PM GMT+4
>>>>>>> *Private note*
>>>>>>> 1) Order number: *600859699*
>>>>>>> 2) Is the credit memo on Magento, Yes or No?:
>>>>>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>>>>>> deactivated
>>>>>>> 4) SKU: All
>>>>>>> 5) Amount: 199.30 AED
>>>>>>> 6) Refund reason: Lost shipment
>>>>>>> 7) Payment method: Credit card
>>>>>>> 8) Refund *before *or *after *shipping?: Before
>>>>>>>
>>>>>>> ​
>>>>>>>
>>>>>>> You are an agent. Add a comment by replying to this email or *view
>>>>>>> ticket in Zendesk Support
>>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>>>>>>> *Ticket #* 1123445
>>>>>>> *Status* Pending
>>>>>>> *Requester* Anas
>>>>>>> *CCs* Sagar Khawani
>>>>>>> *Group* Finance - Refund
>>>>>>> *Assignee* Sagar Khawani
>>>>>>> *Priority* -
>>>>>>> *Type* Incident
>>>>>>> *Channel* Web Form
>>>>>>>
>>>>>>>
>>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
>>>>>>> <https://www.zendesk.com/support/?utm_campaign=text&utm_content=Mumzworld.com&utm_medium=poweredbyzendesk&utm_source=email-notification>
>>>>>>> | Privacy Policy
>>>>>>> <https://www.zendesk.com/company/customers-partners/privacy-policy>
>>>>>>> [5LVG49-WRV4]Ticket-Id:1123445Account-Subdomain:mumzworldhelp
>>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_-8055440747605779520_m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

--