Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Angeli Fontillas <[email-masked]>
To: Denmark A <[email-masked]>, Sagar Khawani <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sun, 28 Jun 2020 12:29:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Please receive CRA asap.

Customer called in agaIn to ff up on refund.

CRA is still pending receipt.

Customer filed a complaint with DED.

Please advise asap.

On Sun, 28 Jun 2020 at 10:28, Mohamed Magdy <[email-masked]> wrote:

> PLease add it on the tracker
>
> On Fri, Jun 26, 2020 at 9:41 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Please find the below CRA for the same order.
>>
>> CRAMUMZ_DXB12513
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Wed, Jun 24, 2020 at 11:35 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>>> Hello Anas,
>>>
>>> Please note that there is no CRA created for such an order and its not
>>> on the sheet?
>>>
>>> Thanks
>>>
>>> On Mon, Jun 22, 2020 at 7:25 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>> Kindly complete the CRA as the customer keeps calling and asking for a
>>>> refund.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>> On Sat, Jun 20, 2020 at 9:47 AM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> KIndly update the status of CRAMUMZ_DXB12513, as the customer called
>>>>> again to follow up.
>>>>>
>>>>> Best Regards,
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer
>>>>> Care) <[email-masked]> wrote:
>>>>>
>>>>>> ##- Please type your reply above this line -##
>>>>>>
>>>>>> We’ve got news for you: Your ticket (1123445) has been updated. Feel
>>>>>> free to reply to this email with any questions.
>>>>>>
>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>
>>>>>> Jun 18, 2020, 2:22 PM GMT+4
>>>>>> *Private note*
>>>>>> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>
>>>>>> ​
>>>>>>
>>>>>> please help on this refund ASAP. customer is so angry and needs this
>>>>>> immediately.
>>>>>> threats to go authorities.
>>>>>>
>>>>>> *Michaela Manibo* (Mumzworld.com)
>>>>>>
>>>>>> Jun 18, 2020, 2:15 PM GMT+4
>>>>>> *Private note*
>>>>>>
>>>>>> *CRAMUMZ_DXB12513*
>>>>>>
>>>>>> *Anas* (Mumzworld.com)
>>>>>>
>>>>>> Jun 13, 2020, 2:20 PM GMT+4
>>>>>> *Private note*
>>>>>> 1) Order number: *600859699*
>>>>>> 2) Is the credit memo on Magento, Yes or No?:
>>>>>> 3) GC has been *created */ *deactivated: *Please assure that GC is
>>>>>> deactivated
>>>>>> 4) SKU: All
>>>>>> 5) Amount: 199.30 AED
>>>>>> 6) Refund reason: Lost shipment
>>>>>> 7) Payment method: Credit card
>>>>>> 8) Refund *before *or *after *shipping?: Before
>>>>>>
>>>>>> ​
>>>>>>
>>>>>> You are an agent. Add a comment by replying to this email or *view
>>>>>> ticket in Zendesk Support
>>>>>> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
>>>>>> *Ticket #* 1123445
>>>>>> *Status* Pending
>>>>>> *Requester* Anas
>>>>>> *CCs* Sagar Khawani
>>>>>> *Group* Finance - Refund
>>>>>> *Assignee* Sagar Khawani
>>>>>> *Priority* -
>>>>>> *Type* Incident
>>>>>> *Channel* Web Form
>>>>>>
>>>>>>
>>>>>> This email is a service from Mumzworld.com. Delivered by Zendesk
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>>>>>> [5LVG49-WRV4]Ticket-Id:1123445Account-Subdomain:mumzworldhelp
>>>>>>
>>>>>
>>>>>
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>> www.avast.com
>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>> <#m_3226051050832478571_m_-7798406165008295830_m_-7621558705572936978_m_3437864827210761161_m_1872351821792267239_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE