Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Anas nazzal <[email-masked]>
To: KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Asad <[email-masked]>, Zubair Wahid <[email-masked]>, Amr Essam <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sun, 28 Jun 2020 12:28:36 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly update the status for the below customer.

Best Regards,
Anas Nazzal

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On Mon, Jun 22, 2020 at 12:36 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> Any updates on this ? the customer keeps following up.
> Can we replace this for teh customer  as this has been pending since June
> 1st?
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Sat, Jun 20, 2020 at 12:44 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist with the below customer as he called again to follow up.
>>
>> Best regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-879384055389896284_m_-5443246457654714376_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Thu, Jun 18, 2020 at 11:20 AM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> Hello Amr,
>>>
>>> Please update us on this, the customer is constantly following up and we
>>> were promised an update yesterday.
>>>
>>> Kindly prioritize.
>>>
>>> Best Regards
>>>
>>> On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Amr,
>>>> We need to get an update on this ?
>>>> The customer is calling daily and we have no details to share.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi Amr ,
>>>>> What are the updates ? the customer is calling again and we have
>>>>> escalated this since 1st of June.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Zaubair and Team,
>>>>>>
>>>>>>
>>>>>> I am investigating will get back to you by tomorrow Max.
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Amr Essam <[email-masked]> Can you assist here, what
>>>>>>> seems to be the issue. Please advise so we can communicate the same with
>>>>>>> the customer
>>>>>>>
>>>>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> Kindly do the needful as the customer keeps calling to follow up
>>>>>>>> the delivery.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> shipment is updated and delivered but the customer didn't receive
>>>>>>>>> it yet. Kindly check and confirm,
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi All ,
>>>>>>>>>> Please update us on the issue.
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Amr,
>>>>>>>>>>>
>>>>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>> www.avast.com
>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>> <#m_-879384055389896284_m_-5443246457654714376_m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Amr Essam
>>>>>> Account Management
>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>> *M:* +966594621560
>>>>>> [email-masked]
>>>>>> shipa.com/delivery
>>>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>>>
>>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>