Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>
Cc: customer care <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Sun, 28 Jun 2020 09:28:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A gentle reminder on the above request.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 27, 2020 at 10:01 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Kindly advise, the customer keeps on following up.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> May we have an update on this please?
>>
>> Customer is following up.
>>
>> Thank you.
>>
>> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this please?
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team
>>>>
>>>> Kindly update urgently.
>>>>
>>>> Regarsd
>>>>
>>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>>>> wrote:
>>>>
>>>>> Looping Pradeep to assist
>>>>>
>>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Sara and Amr,
>>>>>>
>>>>>> The customer earned 5768 points when the above order was placed,
>>>>>> however, when she checked her balance it's just 132.
>>>>>>
>>>>>>
>>>>>>
>>>>>> She wants to place another order with the points that she earned but
>>>>>> was surprised on the remaining balance.
>>>>>>
>>>>>> May we ask why?
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Sara Ahmed*
>>>>>
>>>>> Head of Technology
>>>>>
>>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>>
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>