Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Syed Yakoob <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Elena Skryabina <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 27 Jun 2020 23:58:23 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

I have checked the CCTV footage for this order packing. Item was not packed
in a blue sack.

Best Regards,

ᐧ

On Mon, 22 Jun 2020 at 12:00, Ashley Fernandes <[email-masked]> wrote:

> Dear Elena,
>
> The customer had already opened the package before the installation team
> went there. The installation team took the legs of the trampoline from the
> package to show the customer how it will stand upon which the customer said
> it's too big for the area. However, no installation was done.
>
> However why is the item in a blue sack? And not in the damaged box it was
> delivered in if it was never unpacked?? - @Alina D'Souza
> <[email-masked]> : Please check with the customer.
>
> I’m sure we did not deliver the item like this? - @Outbound.fc
> <[email-masked]> / @lastmile <[email-masked]> : Please
> check on this.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
> UAE.
>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Jun 22, 2020 at 11:01 AM Elena Skryabina <[email-masked]>
> wrote:
>
>> Hi Ashley,
>>
>>
>>
>> Thank you, ok this is clear now.
>>
>>
>>
>> In this case the vendor should be able to take it back.
>>
>> However why is the item in a blue sack? And not in the damaged box it was
>> delivered in  if it was never unpacked??
>>
>>
>>
>> I’m sure we did not deliver the item like this?
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Ashley Fernandes <[email-masked]>
>> *Sent:* Monday, June 22, 2020 10:57 AM
>> *To:* Elena Skryabina <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Alina D'Souza <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Samran Iftikhar <[email-masked]>; Umang
>> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
>> Trampoline 10 Feet Model // Not in Original box
>>
>>
>>
>> Dear Elena,
>>
>>
>>
>> Good Day!
>>
>>
>>
>> Just to clear the confusion,* this item was never installed*. The item
>> was delivered from our end. When the vendor's team went there for the
>> installation, the customer informed them that the item is too big and she
>> wants to cancel the order and so installation was not done. She also told
>> them the package was damaged when delivered.
>>
>>
>>
>> The same I informed to Denmark on my email on 11th June:
>>
>>
>>
>> On Thu, Jun 11, 2020 at 10:09 AM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Good Morning!
>>
>>
>>
>> Just to clarify that the item was delivered from our end and not from the
>> vendor. The vendor's team had gone just for the installation. If the
>> customer has mentioned "the package was damaged at delivery", we need to
>> check internally.
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jun 22, 2020 at 9:58 AM Elena Skryabina <[email-masked]>
>> wrote:
>>
>> Hi Alina,
>>
>>
>>
>> The customer is returning an installed item after 5 days for a reason
>>  that its taking too much of space only?
>>
>> Is there any fault in the product itself? What is our policy on the
>> installed items return?
>>
>>
>>
>> Thank you,
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Monday, June 22, 2020 9:43 AM
>> *To:* Elena Skryabina <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
>> [email-masked]>
>> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
>> Trampoline 10 Feet Model // Not in Original box
>>
>>
>>
>> Dear Elena,
>>
>>
>>
>> Please advise here if the item will be put in the DMG location.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 17, 2020 at 9:24 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Elena,
>>
>>
>>
>> Please find the attached sales invoice for your reference.
>>
>>
>>
>> Sales Order Date : April 30 , 2020
>>
>> Delivery Date : May 07,2020
>>
>> Complaint Date : May 12, 2020
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jun 16, 2020 at 6:01 PM Elena Skryabina <[email-masked]>
>> wrote:
>>
>> Denmark, CC team , this is not the first or second time I request for
>> this (!)
>>
>>
>>
>> Whenever you send a request to BD for assistance on returns /
>> replacements / item fixes etc  *please always provide full information
>> on the order. *
>>
>>
>>
>> > SO date
>>
>> > Delivery / Installation Date
>>
>> > Date the complaint  was raised by the customer
>>
>>
>>
>> And the remaining important details of the case / actions / issues
>>
>>
>>
>> Awaiting for this data I order to assist you.
>>
>>
>>
>> Thank  you,
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, June 11, 2020 9:06 AM
>> *To:* Adarsh Kumar <[email-masked]>; Elena Skryabina <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Alina D'Souza <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
>> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
>> [email-masked]>
>> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
>> Trampoline 10 Feet Model // Not in Original box
>>
>>
>>
>> @Elena Skryabina <[email-masked]> FYI
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> Installation items cannot be returned,it was already previously explained.
>>
>>
>>
>>
>>
>> Dear Ashley,
>>
>>
>>
>> Please explain the team.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Adarsh
>>
>>
>>
>> Sent from Mail.ru app for iOS
>>
>>
>>
>> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
>> [email-masked]>:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer Comments :
>>
>> The trampoline is big than the space they have for installation
>>
>>  the package was damaged at delivery and more by people you send to
>> install it, you may confirm this with them.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>> --
> You received this message because you are subscribed to the Google Groups
> "Outbound.fc" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAOJF_bcYUBEXFDJHicZ%2B0ujw22dpXCTLeNAK2rOBYXE2xEzifA%40mail.gmail.com
> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAOJF_bcYUBEXFDJHicZ%2B0ujw22dpXCTLeNAK2rOBYXE2xEzifA%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>