Subject: Re: KSA Urgent Delivery / Delayed - Order No. 200284727 / AWB OS01581640KS
From: Zubair Wahid <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>, KSA Lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Sat, 27 Jun 2020 13:53:21 +0300
List-Id: <ccteam.mumzworld.com>

Hi Michaela

This order was one of many orders we had previously picked partially. We
are attempting this shipment again today and will dispatch it tomorrow
morning.

Thanks
Zubair

On Sat, Jun 27, 2020 at 1:42 PM Michaela Manibo <
[email-masked]> wrote:

> Dear KSA warehouse team,
>
> @Ahmed Irfan <[email-masked]>
> @Zubair Wahid <[email-masked]>
> @KSA Lastmile <[email-masked]>
>
> May we please have an update on this order. Again the customer is
> following it up.  Please let us know if the item is there or not.  We have
> a very angry customer. He is not accepting a refund for this order as he
> needs it for his son. We cannot even place a new order as it shows out of
> stock.
>
> Please help ASAP,
>
> Thanks
>
>
>
>
>
> On Thu, Jun 25, 2020 at 4:38 PM Michaela Manibo <
> [email-masked]> wrote:
>
>> KSA warehouse team,
>>
>> May we please have an update on this order?  Again, the customer
>> contacted us upset about the delay. This order has been since April 30, He
>> refused the refund as he needs this item for this son. May we please get an
>> update and can we please push this for delivery without fail within the
>> next 5 days?
>>
>> Please help our customer ASAP
>>
>> Thanks
>>
>>
>>
>> On Mon, Jun 22, 2020 at 9:55 AM Asad . <[email-masked]> wrote:
>>
>>> Guys, Any update?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
>>> *From: *Hyacinth Joyce <[email-masked]>
>>> *Date: *Monday, 22 June 2020 at 9:37 AM
>>> *To: *Zubair Wahid <[email-masked]>
>>> *Cc: *Yaseen Shaqra <[email-masked]>, KSA Lastmile <
>>> [email-masked]>, Samiya Sheikh <[email-masked]>,
>>> customer care <[email-masked]>, Asad <[email-masked]>
>>> *Subject: *Re: KSA Urgent Delivery / Delayed - Order No. 200284727 /
>>> AWB OS01581640KS
>>>
>>>
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> The customer called again to follow up.
>>>
>>>
>>>
>>> May we have an update? Has the shipment been dispatched?
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Tue, 16 Jun 2020 at 16:12, Zubair Wahid <[email-masked]> wrote:
>>>
>>> This is a partial shipment, we are reattempting the missing items.
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 16, 2020 at 8:55 AM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> Please update us urgently, the customer is really upset because of the
>>> delay
>>>
>>>
>>>
>>> The customer wants to receive the shipment within this week
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 6:35 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly update the status of this order urgently.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 2:26 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>>
>>>
>>> The customer with the above shipment called to follow up and is upset
>>> for the delay. The order was created on 30th April.
>>>
>>>
>>>
>>> Upon tracking the shipment:
>>>
>>>
>>>
>>> Kindly assist to arrange delivery within a week time.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> *Error! Filename not specified.*
>>>
>>>