Subject: Re: delivery update: 200289538 // DHL-Express::2406994030 << Reference ID: 59010752 >>
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sat, 27 Jun 2020 12:31:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Please advise on this case. order 200289538 is delivered to another
person (966533344968),
can't find his account on Mumzworld.

Now our customer is requesting for a replacement order. kindly approve.

Regards

On Wed, Jun 24, 2020 at 11:06 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Ronald,
>
> Please advise on this,
>
> Regards
>
> On Tue, Jun 23, 2020 at 9:44 PM <[email-masked]> wrote:
>
>> Hi Samiya,
>>
>>
>> Good day.
>>
>>
>> Our destination team conducted a thorough investigation, to identify the
>> reason for this incorrect delivery.
>>
>>
>> We have detected that, the contact number provided on the waybill is
>> completely incorrect : 966533344968. This contact number belongs to
>> : HUSSAIN SHUBILI.
>>
>>
>> The correct consignee mobile # is 0543449299 which is not mentioned on
>> the waybill. This lead to a confusion, as our Saudi team uses the contact
>> number provided, to confirm on the delivery address.
>>
>>
>> We have spoken to the receiver and to her husband on 0543449299. They
>> have not received the shipment and they are not willing to accept- it
>> anymore, as it was already opened by the wrong receiver. They are demanding
>> for a new shipment.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked]
>> >> Subject: Re: delivery update: 200289538 // DHL-Express::2406994030
>> >> Sent: Mon, 22 Jun 2020 22:57:36 UTC+04:00
>> >>
>> >>
>> Hi Team,
>>
>> >>
>> Kindly assist, this shipment  is delivered to another person, he called
>> our customer and informed her the shipment is with him.
>> please advise.
>>
>> >>
>> Regards
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> On Sun, Jun 21, 2020 at 2:13 PM Ronald Gaviola <[email-masked]>
>> wrote:
>> >>
>>
>>> +ae.mumzworld <[email-masked]> Khalid Please check.
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>> Regards,
>>> Ronald
>>>
>>> >>
>>>
>>> >>
>>> On Sun, Jun 21, 2020 at 1:37 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>> >>
>>>
>>>> Hi Team,
>>>> >>
>>>>
>>>> >>
>>>> This shipment is delivered to another customer. please assist.
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>> Regards
>>>>
>>>
>>
>>
>