Subject: Re: PLS RETURN - 200255292_1// AWB: 290081018800
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 27 Jun 2020 10:34:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this, lease?

The customer is asking for a refund. We are unable to proceed because one
item has no CRA.

Please update. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 8:56 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @KSA Lastmile <[email-masked]>
> Can you please check and confirm
>
>
> On Wed, Jun 17, 2020 at 8:22 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The CRA (CRAKTM5309 and CRAKTM5477)  was incomplete.
>>
>> You have missed one more item, please create the CRA for the below to
>> initiate the refund.
>>
>>
>> 200255292_1 BDM-597224
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=770883> Hauck
>> - Open'N Stop Safety Gate W/ 9 cm Extension - White
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, May 24, 2020 at 12:30 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Mariya,
>>>
>>> Thank you for the update.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create the
>>> CRA when received so we can initiate the refund
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 10:28 AM Mariya Christy <
>>> [email-masked]> wrote:
>>>
>>>> *Dear Mary,*
>>>>
>>>>
>>>>
>>>> Still the shipment is with us under return AWB# 214005194387.
>>>>
>>>>
>>>>
>>>> *Dear Hussain,*
>>>>
>>>>
>>>>
>>>> Kindly confirm to proceed with return.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *MARIYA CHRISTY*
>>>>
>>>> CS Key Accounts Agent
>>>> Customer Service Dept.
>>>> Dubai - United Arab Emirates
>>>>
>>>> T
>>>>
>>>> +971 4 606 9099
>>>>
>>>>  EXT
>>>>
>>>>   4032
>>>>
>>>> M
>>>>
>>>> +971 58 954 7017
>>>>
>>>>  F
>>>>
>>>> +971 4 235 1166
>>>>
>>>> E
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>> <http://www.smsaexpress.com/>
>>>>
>>>> <https://www.iso.org/home.html>
>>>>
>>>> <https://www.tapaonline.org/>
>>>>
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>>>>
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>>>>
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>>>>
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>>>>
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>>>>
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>>>>
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>>>>
>>>>
>>>>
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>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Tuesday, 19 May, 2020 3:04 PM
>>>> *To:* Mariya Christy
>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>> *Subject:* PLS RETURN - 200255292_1// AWB: 290081018800
>>>>
>>>>
>>>>
>>>> Hi Mariya,
>>>>
>>>>
>>>>
>>>> Have you already return the package back to us? Kindly disregard this
>>>> email if you do. If not please do the needful.
>>>>
>>>>
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]>  - please create
>>>> the cra once received to initiate the refund process.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>