Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>
Cc: customer care <[email-masked]>, Angeli Fontillas <[email-masked]>
Date: Sat, 27 Jun 2020 10:01:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly advise, the customer keeps on following up.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 23, 2020 at 10:43 AM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> May we have an update on this please?
>
> Customer is following up.
>
> Thank you.
>
> On Wed, 17 Jun 2020 at 19:57, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> May we have an update on this please?
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team
>>>
>>> Kindly update urgently.
>>>
>>> Regarsd
>>>
>>> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
>>> wrote:
>>>
>>>> Looping Pradeep to assist
>>>>
>>>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Sara and Amr,
>>>>>
>>>>> The customer earned 5768 points when the above order was placed,
>>>>> however, when she checked her balance it's just 132.
>>>>>
>>>>>
>>>>>
>>>>> She wants to place another order with the points that she earned but
>>>>> was surprised on the remaining balance.
>>>>>
>>>>> May we ask why?
>>>>>
>>>>> Please advise. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Sara Ahmed*
>>>>
>>>> Head of Technology
>>>>
>>>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>>>
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>