Subject: Re: URGENT RESOLUTION REQUESTED FOR ORDER 700214625
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sat, 27 Jun 2020 09:39:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

the customer requested to cancel his shipment  but the package is abandoned
and there's no CRA yet. kindly assist.

Regards

On Fri, Jun 19, 2020 at 3:15 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> the customer requested to cancel since january but there's no CRA yet.
>
>
> Regards
>
> On Wed, Jun 10, 2020 at 9:22 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> customer requested to cancel the order (oman order ) and is requesting
>> for a refund. assist urgently.
>>
>> Regards
>>
>> On Tue, Jun 9, 2020 at 5:01 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please, still no CRA and customer is
>>> constantly following up.
>>>
>>> Please advise asap as this has been going since January.
>>>
>>> Thank you.
>>>
>>>
>>> On Mon, 25 May 2020 at 09:19, Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> We need an urgent CRA, @Hussain Firoz Miyagamwala
>>>> <[email-masked]> assist urgently,
>>>>
>>>> Regards
>>>>
>>>> On Thu, May 14, 2020 at 6:10 AM Mohammed Ali Naji Almahdi <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> I forgot to add the customer also requested a compensation voucher for
>>>>> his trouble.
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> Mohammed
>>>>>
>>>>>
>>>>> On Thu, May 14, 2020 at 5:09 AM Mohammed Ali Naji Almahdi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> I hope you are all doing well.
>>>>>>
>>>>>> The package for this customer was abandoned since January and they
>>>>>> have been following up for a refund.
>>>>>>
>>>>>> Could you please raise a CRA or authorize a refund.
>>>>>>
>>>>>> If there are any issues please let me know.
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> Mohammed
>>>>>>
>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>