Subject: Re: Item Cancellation - Order No. 600889668_2
From: Mary Anne Agapito <[email-masked]>
To: Edwin Thomas <[email-masked]>, Mostafa Said <[email-masked]>, [email-masked], Mostafa saad <[email-masked]>
Cc: Pankaj Mahey <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Fri, 26 Jun 2020 09:28:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Edwin Thomas <[email-masked]> - Thank you for your response.  The
SLN-DVL-S240260
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is ok,
that is really what the customer wanted not the 2 gates.

@Mostafa Said <[email-masked]>  @Outbound.fc
<[email-masked]> - May I asked how many have been dispatched? As
per NS, there were 3 items and in 2 packages

But the item below shows not fulfilled so how come it says 3
quantities have been dispatched?

SBF-BS_EXT_WH45
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
Safe - Safety Gate Extension 45cm - White

@Mostafa saad <[email-masked]>  @[email-masked]
<[email-masked]>  - the customer only received 1 box that
contains this item  Silentnight - Summer Duvet-240X260cm

 As per the customer, she didn't receive the gates as she already asked to
cancel it previously.

There is a pending refund request for those gates. The finance team is
unable to proceed because it says the gates were shipped.

Please clarify where are the gates?  We need an urgent update, the customer
is extremely upset.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 25, 2020 at 6:00 PM Edwin Thomas <[email-masked]> wrote:

> Hi Mary,
>
>
>
>
>              SLN-DVL-S240260
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> is
> already shipped , Please delete the item from LFS or create a CRA for this
> item . Also do you want to cancel *SBF-BS_EXT_WH45  *item which is not
> shipped yet?
>
>
>
> On Mon, Jun 15, 2020 at 2:09 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Kindly delete the 2 items mentioned previously.
>>
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 15, 2020 at 2:07 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> There is another item on this order, the customer still wants it. Please
>>> ship it immediately.
>>>
>>>
>>> 600889668_2 SLN-DVL-S240260
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=631818> Silentnight
>>> - Summer Duvet-240X260cm
>>>
>>> Since the gates have been cancelled, we will raise the refund now.
>>>
>>> Thank you all.
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 15, 2020 at 2:04 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> Hello Pankaj,
>>>>
>>>> the item deleted and the order sent to you again.
>>>>
>>>> On Mon, Jun 15, 2020 at 2:02 AM Pankaj Mahey <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mostafa Said
>>>>>
>>>>> I revert back to your subject order through Qassim, Please
>>>>> confirm once you received for delete  the item.
>>>>>
>>>>> Thanks
>>>>> Pankaj
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 15, 2020 at 12:10 AM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> +Pankaj Mahey <[email-masked]> Please return the order to me
>>>>>> so I can cancel these items.
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 7:15 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> Please cancel the below item from the above order no. as requested
>>>>>>> by the customer.
>>>>>>>
>>>>>>>
>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>>
>>>>>>> 600889668_2 SBF-BS_EXT_WH45
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=882930> Baby
>>>>>>> Safe - Safety Gate Extension 45cm - White 1
>>>>>>> Kindly let us know once done to proceed with the refund.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>
> --
> Regards,
> Edwin Thomas
> Netsuite Developer
>