Subject: Re: Missing Items - Order No. 200281348 << Reference ID: 59276645 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Jun 2020 23:48:01 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Radwa, Ronald,

Good day.

This shipment was delivered on 26th May. In order to investigate on such incidents, they must be reported with  24 to 48 hours after delivery.

I shall check with our concerned team on whether an investigation can be initiated. However, it is very unlikely.

I will keep you posted, with the updates.

Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: RE: Missing Items - Order No. 200281348 << Reference ID: 59276645 >> >> Sent: Wed, 24 Jun 2020 16:41:31 UTC+04:00 >> >>
Hi All,
The AWB# 4821452425 
 
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: [email-masked] <[email-masked]>  >> Sent: Wednesday, June 24, 2020 4:32 PM >> To: [email-masked]; [email-masked] >> Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] >> Subject: Re: Missing Items - Order No. 200281348 << Reference ID: 59276645 >>
 
Hi Ronald,
 
Good day.
 
Please confirm on the DHL waybill number on this shipment. It is not visible in the provided images.
 
An investigation must be conducted, before declaring the items as lost.
 
Should you require any further assistance, please contact me directly.
 
Best Regards,
 
Khalid Khalfan
Key Account Advisor
 
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
 
[[:removedImage(image003.jpg):]]

 

>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Missing Items - Order No. 200281348 >> Sent: Wed, 24 Jun 2020 16:14:09 UTC+04:00 >> >>
+ae.mumzworld Khalid,
 >>
 >>
Customer has received the package repacked and now there are three items missing. We have reviewed the CCTV already and as per outbound they packed all the items in one box.
 >>
We shall consider these three items as lost.
 >> 
+Radwa - Please process replacement for these three items. >> 
 >> 
 >> 
Regards,
Ronald
 >>
 >>
On Tue, Jun 23, 2020 at 6:06 PM Radwa Ali <[email-masked]> wrote: >>
Hi All,
Please check this and advise as we need to update the customer ASAP.
Our systems show 1 package but the customer received it missing 3 pieces and it appears the package was opened and re-sealed?
I have re-attached the photo shared by the customer.
Please advise as we need to replace or refund the lost/missing items.
 >>
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE >> 
 >>
 >>
 >>
On Sun, Jun 21, 2020 at 7:54 AM Mostafa Said <[email-masked]> wrote: >>
Hey Hyacinth,
 >>
i reviewed the CCTV footage again and it was packed without any issue like what my colleague said before.
but I see in the pics you sent that there's a repack tape on the package. 
Please check with DHL about this. 
 >>
On Sat, Jun 20, 2020 at 7:46 PM Hyacinth Joyce <[email-masked]> wrote: >>
Hi team,
 >>
Please update.
 >>
Thank you.
 >>
Best Regards, >>
Joyce Alvarado >> >>  >>
Customer Care Representative >> >> 
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>
 >>
 >>
On Wed, 17 Jun 2020 at 13:14, Hyacinth Joyce <[email-masked]> wrote: >>
Hi Habib,
 >>
Please see the below images forwarded by the customer. The above mentioned items are not received.
 >>
[[:removedImage(image.png):]] >>
 >>
[[:removedImage(image.png):]] >>
 >>
Thank you.
 >>
Best Regards, >>
Joyce Alvarado >> >>  >>
Customer Care Representative >> >> 
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>
 >>
 >>
On Tue, 16 Jun 2020 at 14:40, Muhammad Habib <[email-masked]> wrote: >>
Dear Hyacinth, >>  >>
CCTV footage has been reviewed. All items were packed correctly in 1 package.
 >>
On Tue, Jun 16, 2020 at 2:57 PM Hyacinth Joyce <[email-masked]> wrote: >>
Hi team,
 >>
The customer with the above mentioned order informed that she did not receive the below items.
 >>
 >> 200281348
HAS-E7496102
Monopoly Junior: DreamWorks Trolls World Tour Edition Board Game
1
 >>
200281348
ZGT-61137
Funville - Who Am I
1
 >>
 >> 200281348
ZGT-61151
Funville - Snakes & Ladders
1
 >>
Kindly check and advise ASAP.
 >>
Thank you.
 >>
Best Regards, >>
Joyce Alvarado >> >>  >>
Customer Care Representative >> >> 
p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>
 
 >>
--  >>
 >> >> 
 >> >> 
Thanks & regards,
 >>
 >> >> 
 >> >> 

 >>
--  >>
 >>
 
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