Subject: Re: S001230160868 - 100147260_1 Urgent Delivery
From: Ahmed Irfan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Date: Thu, 25 Jun 2020 17:23:33 +0300
List-Id: <ccteam.mumzworld.com>

Hi team,

The order will be dispatched on 27\06\2020. as it have some partial issue.

On Thu, Jun 25, 2020 at 2:27 PM Mary Anne Agapito <[email-masked]>
wrote:

> looping in @Ahmed Irfan <[email-masked]>
>
> Please help us resolve the issue the soonest possible time.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 25, 2020 at 3:02 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> May we have an update on this case, please?
>>
>> The customer is going to give birth by July and very furious until now
>> the order hasn't been delivered yet.
>>
>> The customer called Shipa and the shipment is not with them. The customer
>> wants to know if it will be delivered and when otherwise, she wants her
>> money back asap so she can still buy the things she needs for her baby.
>>
>> Please we need an urgent update.  Case was escalated through Ticket
>> ‭#1149785 <https://mumzworldhelp.zendesk.com/agent/#/tickets/1149785> as
>> well.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 17, 2020 at 5:56 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Hi Michaela
>>> This shipment is partial, once its confirmed we will ship it
>>>
>>> Thanks
>>> Zubair
>>>
>>>
>>> On Wed, Jun 17, 2020 at 3:13 PM Shipa Delivery Support (
>>> [email-masked]) <[email-masked]> wrote:
>>>
>>>>
>>>> Dear All,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We haven't received the shipment yet from your side. Once you handover
>>>> the package to us, we will arrange the delivery at the earliest.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best regards
>>>>
>>>>
>>>>
>>>> Ahmad Alqatawna
>>>> Customer Care
>>>> <https://www.shipa.com>
>>>> *M:* 800 SHIPA
>>>> www.shipa.com
>>>>
>>>> ------------------------------
>>>> *From: *CST000000006 Shipa Customer Customer <
>>>> [email-masked]>
>>>> *Sent: *17/6/2020 2:54 PM GMT+04:00
>>>> *To: [email-masked]
>>>> *Cc: [email-masked]; [email-masked];
>>>> [email-masked]; [email-masked]
>>>> *Subject: *S001230160868 - 100147260_1 Urgent Delivery
>>>>
>>>> Team,
>>>>
>>>> Please get this order dispatched ASAP.  Customer is waiting until now.
>>>>
>>>> Thanks
>>>>
>>>