Subject: Re: SO#200251494_2 || MCI || Urgent Compliant
From: Zubair Wahid <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Thu, 25 Jun 2020 15:31:57 +0300
List-Id: <ccteam.mumzworld.com>

Asad we have the quantity in stock, this could be a QC error (i will
investigate). As we have already shipped the car seat, we will ship the
stroller separately.

Thanks
Zubair

On Thu, Jun 25, 2020 at 3:18 PM Asad . <[email-masked]> wrote:

> Zubair do you still have this bundle? And where is the original stroller,
> I assume lost?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *Zubair Wahid <[email-masked]>
> *Date: *Thursday, 25 June 2020 at 4:15 PM
> *To: *Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>
> *Cc: *"Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <
> [email-masked]>, Hussain Firoz Miyagamwala <
> [email-masked]>, Malak Nobeh <[email-masked]>, Amani Bani
> Odeh <[email-masked]>, Ekta Jesswani <[email-masked]>, customer
> care <[email-masked]>
> *Subject: *Re: SO#200251494_2 || MCI || Urgent Compliant
>
>
>
> Alaa
>
> Please place a new order for this item. We will have the case closed today.
>
>
>
> @Ahmed Irfan <[email-masked]> keep a check on this case.
>
>
>
> Thanks
>
> Zubair
>
>
>
>
>
> On Thu, Jun 25, 2020 at 3:13 PM Alaa Musa <[email-masked]> wrote:
>
> Hi Asad,
>
>
>
> Thanks for the reply.
>
>
>
> The customer is based in KSA, Arar. The bundle was committed from KSA
> tamer warehouse, however while shipping they shipped only the car seat, the
> stroller wasn't shipped . We've been chasing the team at tamer warehouse to
> arrange shipping for the item but we didn't receive any update till now.
> The returning team wasn't able to find a courier that would be able to
> collect the item from Arar for us to replace the full item.
>
>
>
> The stroller is sold separately as well, can I place a new order for the
> stroller only?
>
>
>
> https://www.mumzworld.com/en/babytrend-sit-n-stand-double-stroller-elixer
>   BK-SS76715
>
>
>
> This is one of the MCI complaints,
>
>
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Thu, 25 Jun 2020 at 15:41, Asad . <[email-masked]> wrote:
>
> Where is this customer based?
>
>
>
> Please give more details about the issue with the customer. If he ordered
> a bundle then why he didn’t get both items?
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Alaa Musa <[email-masked]>
> *Date: *Thursday, 25 June 2020 at 3:36 PM
> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
> [email-masked]>, Hussain Firoz Miyagamwala <
> [email-masked]>, Asad <[email-masked]>
> *Cc: *Malak Nobeh <[email-masked]>, Amani Bani Odeh <
> [email-masked]>, Ekta Jesswani <[email-masked]>, customer care <
> [email-masked]>
> *Subject: *Re: SO#200251494_2 || MCI || Urgent Compliant
>
>
>
> Hi
>
> @Asad <[email-masked]>
>
>
>
> We need your assistance here. The customer ordered a bundle
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
> customer only received the car seat without the stroller. The customer has
> raised a return . as per Moataz collection can't be arranged from his area
> now.
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Wed, 24 Jun 2020 at 18:41, Alaa Musa <[email-masked]> wrote:
>
> Dear Zubair,
>
>
>
> We need an update here!
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Tue, 23 Jun 2020 at 11:50, Alaa Musa <[email-masked]> wrote:
>
> Dear team,
>
>
>
> Any update
>
>
>
> Regards,
>
> Alaa
>
>
>
>
>
> On Sun, 21 Jun 2020 at 16:20, Malak Nobeh <[email-masked]> wrote:
>
> Reminder
>
>
>
> On Wed, 17 Jun 2020 at 15:47, Zubair Wahid <[email-masked]> wrote:
>
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> Please
> locate this item in the warehouse and update accordingly
>
>
>
> Thanks
>
> Zubair
>
>
>
>
>
> On Wed, Jun 17, 2020 at 9:20 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>  Dears,
>
>
>
> Please update urgently, this is as a bundle BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405> the
> customer only received the car seat without the stroller. The customer has
> raised a return . as per Moataz collection can;t be arranged from his area
> now.
>
>
>
> Please check for the stroller and arrange to ship it asap.
>
>
>
> Thanks,
>
> Amani
>
>
>
>
> --
>
> *Error! Filename not specified.*
>
>