Subject: Re: S001230160868 - 100147260_1 Urgent Delivery
From: "Asad ." <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Thu, 25 Jun 2020 11:31:10 +0000
List-Id: <ccteam.mumzworld.com>

KSA Team, On 17th it was partially picked. What is the update here?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Mary Anne Agapito <[email-masked]>
Date: Thursday, 25 June 2020 at 3:03 PM
To: Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>
Cc: Michaela Manibo <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Subject: Re: S001230160868 - 100147260_1 Urgent Delivery

Hi Zubair,

May we have an update on this case, please?

The customer is going to give birth by July and very furious until now the order hasn't been delivered yet.

The customer called Shipa and the shipment is not with them. The customer wants to know if it will be delivered and when otherwise, she wants her money back asap so she can still buy the things she needs for her baby.

Please we need an urgent update.  Case was escalated through Ticket #1149785<https://mumzworldhelp.zendesk.com/agent/#/tickets/1149785> as well.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Wed, Jun 17, 2020 at 5:56 PM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:
Hi Michaela
This shipment is partial, once its confirmed we will ship it

Thanks
Zubair

On Wed, Jun 17, 2020 at 3:13 PM Shipa Delivery Support ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>> wrote:

Dear All,

We haven't received the shipment yet from your side. Once you handover the package to us, we will arrange the delivery at the earliest.

Best regards

Ahmad Alqatawna
Customer Care
[Image removed by sender.]<https://www.shipa.com/>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
Sent: 17/6/2020 2:54 PM GMT+04:00
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: S001230160868 - 100147260_1 Urgent Delivery

Team,

Please get this order dispatched ASAP.  Customer is waiting until now.

Thanks
[Image removed by sender.]